Client feedback

We are delighted with this client feedback received by our Shrewsbury Branch from the husband of a lady who we support in Shropshire. 

Mr H said that he and his wife were extremely happy with the care provided by their carer. The carer is attentive to her needs and engages her in activities and looking through old photo albums. He said the carer is never late and also never in a hurry to rush off at the end of the visit. He said they wouldn’t like to do without this wonderful carer. 

Client survey 2022

The Client Survey was distributed in July 2022 and overall we received a great deal of valuable and positive feedback which we are very proud of.

 Similarly to the findings within the 2021 Survey the ‘Carer’ category was the strongest as made clear by the 96% of our respondents who agreed that our Carers are professional, trustworthy & positive and work to a high standard.

Within the following five categories we also received some fantastic results, with each category scoring above 82%; personalised service, health & wellbeing, safe care & treatment, enjoyment & lifestyle and management & communication.