EXPERT 24-HOUR CARE AT HOME, FOR ALL OF LIFE

For over 75 years Prestige Nursing & Care has been trusted by our clients, and their families to provide competent and compassionate 24-hour home care.  Our care is focused on improving health and overall well-being, and all in the place people love most, their own home.

WHAT IS 24-HOUR HOME CARE?

24-hour care at home is provided to people who are either living with complex needs who need nurse-led care, or who are living with a condition that impacts their ability to live well and need condition-led care.  For generations of people our 24-hour home care offers continuous support provided by a team of carers who get to really understand your needs and are expertly trained to provide high-quality complex care or paediatric care in the comfort of your own home.

A small team of reliable carers will care for you on a rotation to ensure you get the right care, at the right time.  Whilst different shift patterns are offered, most clients benefit from carers working eight or 12 hours shifts over a 24-hour period.

A range of options is offered if you need care throughout the night, including our sleep on-call service, which means a carer will sleep during the night, but is there to assist should you need them.  Waking nights is offered to those who need night-time assistance, such as repositioning in bed, managing a ventilation machine or administering medications.

WHEN IS 24-HOUR CARE NEEDED?

If you are an older person faced with increasing care needs, or you are living with a progressive condition, or disability or you have sadly experienced an accident, you may wish to consider 24-hour care.  For those with complex needs and require nurse-led care at home for interventions like airway management, our 24-hour care ensures clinical needs are met around the clock.

When a permanent arrangement is needed around the clock, we are able to offer award-winning live-in care through our family of home care brands.  A live-in care service delivered by The Good Care Group, provides families with much-needed peace of mind that their loved one is safe and well in their own home, with care and support that is rated as ‘Outstanding’ by the Care Quality Commission (CQC).

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YOUR HOME IS BEST FOR A FULFILLED LIFE

We know through our experience of supporting thousands of people and their families, that faced with the prospect of needing long-term care and support, most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.

For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.

Staying at home with 24-hour care at home means that you can continue to live life your way, whilst benefitting from one-to-one care provided by a competent and compassionate carer whose focus it is to improve the quality of your life and enhance well-being.

COMPETENT AND COMPASSIONATE 24-HOUR CARERS

When you choose Prestige Nursing & Care you can be reassured that the carer who cares for you or your loved one is experienced and expertly trained to provide the support you need, to the high standards you should expect.

If you are receiving complex care at home, the carers we choose to support your needs will have at least six months care or health sector experience before they come to care for you. In addition to completing our induction training programme, which goes above mandatory requirements they are trained by our registered nurses, clinical experts and other healthcare professionals involved in providing care to a specific client.  This hands-on nurse training means our carers can competently undertake a range of clinical interventions. We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality complex care that meets the very specific needs of our clients.  Through our unrivalled supervision and clinical oversight carers can adapt their approach and evolve the care they provide to meet changing needs.

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CLINICAL EXCELLENCE AT PRESTIGE NURSING & CARE

Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams.  Our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.

Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.

Enabling John to leave hospital with high-quality nursing care at home

John is a 58-year-old who has difficulties in maintaining electrolyte balance …

Enabling John to leave hospital with high-quality nursing care at home

John is a 58-year-old who has difficulties in maintaining electrolyte balance orally due to fluid loss.

He requires 24/7 RGN care to administer sodium chloride distal flushes every two hours over a 24-hour period, as well as managing a very complicated double stoma. John had been in hospital for just over a year prior to Prestige Nursing & Care being asked to care for him and securing a successful discharge back home.

The team is led by a lead nurse who provides clinical oversight as well as bespoke, tailored training to the nurse team that provides his care. In addition to support from a registered nurse, we also introduced a team of carers to support his domestic duties which significantly eased John's assimilation back into family life.  Not only have our team of nurses played a pivotal role in meeting John’s complex needs, but they have also been instrumental in his reablement at home.  Our lead nurse has worked closely with various multi-disciplinary teams involved in John's care, particularly with his physiotherapist which has enabled John to become more independent.  He has been able to continue with his hobbies and interests, which he has been unable to do prior to going into hospital.

The CCG Case Manager responsible for John’s care provision commented: “I visited John for the first time to complete his three-month review.  I was asked by the family to pass on their thanks and positive feedback about the nurses and carers looking after John.  They have total reassurance that the care is organised efficiently, is delivered by the same team offering them continuity and are pleased to know a registered nurse is always on shift to guide clinical interventions.”

 

 

 

WHAT DOES OUR 24-HOUR HOME CARE SERVICE INCLUDE?

CONDITION-LED CARE

We provide specialist care of conditions that affect a person’s ability to live well. Whatever specialist condition you are living with, our carers are supported by our expert nursing and clinical teams to ensure you live a life with improved quality and health outcomes, whilst maintaining choice and independence.

EXPERT NURSE-LED CARE

Our service is nurse-led and carers are trained in the clinical skills required to provide care and support for complex, terminal and other medical conditions that impact how you live your life. They are supported by an experienced, dedicated registered nurse who undertakes regular competency assessments to ensure high standards of care delivery and provides clinical monitoring, supervision and support. With this leadership and oversight carers can perform many delegated healthcare tasks and clinical interventions at home.

CONSIDERATE COMPANIONSHIP

Companionship is at the forefront of everything we do. Our carers will support your social, emotional and psychological needs as well as your care needs so you can live a fulfilled life, for all of life. At Prestige Nursing & Care we will match you with the most suitable carers so that interests and backgrounds are aligned as we know this makes for an enriched and enjoyable life. Our carers will support you to maintain friendships and social interests, whilst ensuring you continue to be connected to things you care about in your local community.

SENSITIVE PERSONAL CARE

Our carers are trained to provide personal care in a way that is compassionate, respectful and sensitive. They will support you with the tasks of bathing, personal hygiene, dressing and continence care, whilst ensuring you are always looking and feeling your best as we know how this builds self-esteem.

SAFE MOBILITY AT HOME

Our carers are trained to support safe mobility in and around the home – everything from transferring and positioning to minimising falls through effective assessment of risk, to facilitating and supporting safe movement. They will effectively assess risks and work with clients who wish to take ‘positive risks’ so that they can have as much independence as possible and live life as you wish.

EFFICIENT MEDICATION ADMINISTRATION

For the majority of our clients ensuring medications are managed effectively is critical to their health and well-being. Our carers can manage complex medication regimes, providing sensitive reminders and collecting medication from the pharmacy.

MEAL PREPARATION AND COOKING

Our carers will help by planning your meals, preparing and cooking your food for you, or with you whilst supporting you to eat if needed. They will focus on ensuring the food you eat meets your health and nutritional needs, whilst maintaining your preferences and choices.

HOUSEHOLD TASKS IN AND OUT OF THE HOME

Our carers will make sure your house is clean, laundry is done as required and will undertake any shopping or errands outside the home. They will also happily provide care to your beloved pet.

HOME FROM HOSPITAL

We work closely with community nursing teams and hospital discharge planners to support a swift and effective discharge from hospital ensuring the right care and support is in place. Our high-quality, home care service delivered by trained and experienced carers and overseen by clinical experts is focused on achieving outcomes that significantly reduce hospital admissions.

REABLEMENT CARE

For clients who need to relearn skills our carers assist goal-focussed care at home that involves intensive time-limited assessment and therapy intended to reduce the need for a long-term care arrangement or readmission to hospital.

ENABLEMENT CARE

We provide support to people who need to learn new skills to improve the overall quality of their life with as much independence as possible. Our carers are focused on enabling a person to do as much for themselves as possible with the right support, as opposed to just doing it for them. We know this means people can live a more fulfilled and purposeful life.

REHABILITATION

We assist outcome-based rehabilitation at home following a life-altering incident supports an individual with mobility, physical development and mental health well-being. We adopt a multi-disciplinary approach to the service we provide working in collaboration with other healthcare professionals, including physiotherapists, occupational therapists and speech and language therapists to ensure a high-quality, holistic and responsive approach to the brain injury care we provide.

PALLIATIVE / END-OF-LIFE CARE

Our compassionate and competent carers are there to support those who need palliative or end-of-life care. They are trained to ensure an individual’s medical, physical, psychological, social and spiritual well-being is enhanced, whilst ensuring a person’s wishes, choices and preferences are met until the very end-of-life.

BENEFITS OF 24-HOUR HOME CARE VS. A CARE HOME

We know through our experience that faced with the prospect of needing long-term care and support, that most people would prefer to stay in their treasured home, and not endure the disruption caused from a move into a residential care or nursing home. There are many benefits to receiving hourly care at home as opposed to moving into a care home.

  • One-to-one care and support – whilst there are many good care homes, one-to-one care simply cannot be provided in any care home
  • Familiar surroundings provide comfort for those who are living with conditions like dementia or Parkinson’s or are recovering from a stroke or receiving nursing care at home
  • No rigid timetables directing your daily routines and how you live your life – at home you can live with choice and independence
  • Keep your treasured home in your family – if you move into a care home it is likely that you will have to sell the family home to fund your care home fees
  • Peace of mind for families – those close to you have the reassurance that you are getting all the care and support you need in the safety of your own home
  • Couples can stay together as a loving couple – if you move into a care home you will be separated from living with your spouse or partner. Even if you both need care and go into a care home together, it is highly unlikely you will be able to share the same room. If you have different care needs, you may not be able to be cared for in the same part of the home
  • Maintain what is important to you in life – staying at home enables you to continue to live with your cherished pet, having all your possessions and memories around you and keeping up with friends in your local community or hobbies you enjoy – all of which is very difficult to achieve in a care home
  • The cost of care at home is very cost effective when compared with the overall weekly fee of receiving care in a residential or nursing home
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RESPITE 24-HOUR HOME CARE

Respite care can be provided on a 24-hour basis and can be used for those needing a short-term arrangement after hospital discharge to rehabilitate or for when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.

OUTSTANDING LIVE-IN CARE

If you have been receiving 24-hour home care and your care needs are increasing due to deteriorating health or higher levels of frailty, you may wish to consider a live-in care arrangement.  Through our family of leading home care brands in the UK, we are able to offer award-winning live-in care rated ‘Outstanding’ by The Care Quality Commission (CQC) from The Good Care Group.

For many families live-in care is a natural progression when you need continuity of around the clock care at home, provided a professional carer who lives with you permanently and truly gets to understand your needs, avoiding a disruptive and upsetting move into a residential care or nursing home.

Home Care FAQS

WHAT IS HOME CARE?

Home care is when a carer provides support to people in their own homes when they need help with activities and tasks of day-to-day life. A competent and compassionate carer will help you with household tasks, personal care, preparing and cooking meals or any other activity that allows you to maintain independence and quality of life.

Home care can also be provided to those with complex health needs or for those living with specialist conditions or a disability that is impacting how they live their life and need nurse-led care.

Home care can be provided in the following ways.

  • Hourly care or visiting care, as it is sometimes referred is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Hourly care can be provided from 30 minutes each day, to as many visits or hours you require, one or several days of the week depending on your care and support needs.  For those who have complex needs, hourly care can be provided over a 24-hour period.
  • Live-in care for when a permanent care arrangement is needed with greater levels of support around the clock to ensure a person can live well at home.
  • Respite care for those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.
HOW DO I ARRANGE HOME CARE?

We are here to help you and your family every step of the way. You can call us on 0808 239 1525 and one of our friendly care advisors will provide information, guidance and advice on your care options.

Or to find the nearest Prestige Nursing & Care service to you, use the search function on our website.

WHAT TYPE OF CARE DO I NEED?

Depending on your needs a comprehensive assessment will be conducted by either a registered nurse or our local care expert. We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back to your own home enabling a plan of care and support to be developed that meets all your needs.

Our approach to care planning, whether it is for a respite service or a permanent arrangement for hourly care or live-in care ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home.

We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our local teams made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support, giving you reassurance that you or your loved one is receiving the very best care at home.

We are here to help you and your family every step of the way and you can call us on 0808 239 1525 and one of our friendly care advisors will provide information, guidance and advice on your care options.   Or to arrange an assessment contact our service near you.

WILL I HAVE A REGULAR CARER?

Yes. As part of our considered care planning process we take time to match a team of carers that best meets a clients’ specific needs. We ensure that the care team that cares for you or your loved one has the skills and experience to meet your care and support needs, but we also make sure that they share similar interests, hobbies and values.

You can be reassured that you or your loved one will receive care all year round from a team of well-matched, competent and compassionate carers who truly understand your needs and how you wish to live your life. We know our approach provides consistency and continuity of care and leads to a stimulating and enjoyable life for our clients.

HOW QUICKLY CAN CARE BE SET UP?

Our responsive and reliable local care at home service means we can put care and support in place quickly and in many cases within 24-hours.

We are providing a fully managed care and support service in over 30 locations in the heart of communities across England and Scotland, so our experts local to you can put care packages in place quickly, working in collaboration with local healthcare professionals involved in your care.

HOW WILL YOU MATCH THE MOST SUITABLE CARERS TO MEET MY NEEDS?

As part of our considered care planning process, we take time to match a team of carers that best meets a clients’ specific needs. We ensure that the care team that cares for you or your loved one has the skills and experience to meet your care and support needs, but we also make sure that they share similar interests, hobbies and values. We know this leads to a stimulating and enjoyable life for our clients.

HOW DO YOU TRAIN YOUR CARERS?

When you choose Prestige Nursing & Care you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect. All carers that join us complete our induction training programme, which goes above mandatory requirements.

We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients. If a client is living with a specialist condition or disability, we will ensure they have all the training and support they need to provide effective care.

WHAT DOES A HOME CARER DO?

A home carer will provide a range of care and support services to you in the comfort of your home, including:

  • Specialist care of complex conditions, like dementia or Parkinson’s
  • Expert nurse-led care
  • Personal care
  • Socialisation and companionships
  • Domestic tasks, such as laundry, cleaning and shopping
  • Meal preparation
  • Rehabilitation and home from hospital
  • Palliative / end-of-life care
  • Overnight care
  • Medications management
WHAT IS A CARE AND SUPPORT PLAN?

A care and support plan is a written statement created by our local care expert or registered nurse following our thorough assessment of your needs. It outlines all your specific care needs but also covers all your choices and preferences in how you live your life.

The care plan identifies specific care and support tasks involved in your care detailing when, where and how they should be carried out and by who. It ensures you get the right care, in the right time and in the right place – your home.

Our local care expert will conduct a comprehensive review of the plan working with your care to team to ensure it always accurately reflects your needs and you achieve your outcomes.

WHAT SHOULD I CONSIDER WHEN SELECTING A HOME CARE PROVIDER?

When choosing a care provider, there are several factors that are worth considering:

Regulated service provider or agency

It is really important when considering a home care provider that you recognise the differences between a regulated service provider, whose service is registered and inspected by the Government and an agency, who are unlikely to provide a regulated service and whose carers will be self-employed.  Care services in England are regulated by the Care Quality Commission (CQC) and in Scotland by the Care Inspectorate.

Quality assurance through regulated service provision

Prestige Nursing & Care is not an agency.  Unlike a home care agency, we provide a fully regulated home care service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality.

Our service is inspected by the Care Quality Commission (CQC) in England and the Care Inspectorate (SCI) in Scotland.  We are proud that 96% of our inspected services in England have been rated as providing a ‘Good’ service, with 4% rated ‘Outstanding’ and all our services in Scotland have been awarded a five-star rating.

Fully managed service or introduction agency

When arranging care at home you will need to consider how much involvement you want in managing the care you receive.  With a fully managed service, like Prestige Nursing & Care you will benefit from carers that are employed, expertly trained to meet specific client needs and high levels of management and clinical oversight to ensure you receive a high quality service.  If you choose an introduction agency, the carers are self-employed and once introduced to you they will need to be managed, supervised and paid for by the family.  If they need time off or holiday, then you will need to arrange cover which is not always easy and can cause issues with continuity of care for you or your loved one.

We know many families like the peace of mind and reassurance, that comes from knowing their loved one is getting quality and continuity of care that comes from using a fully managed service provider.

The value of recommendations

Many families who are arranging care at home for a loved one or family member, will seek recommendations from those they know.  It is also worth consulting your local authority social services team to see who they consider to be a reputable provider as they will have vetted the provider to meet essential standards of quality and compliance.

There are also rate and review websites that cover care providers in the UK.  Homecare.co.uk and NHS Choices receive online reviews from those who have used provider services and the UKHCA (United Kingdom Home Care Association) will also have a list of reputable providers for you to choose from.

HOW MUCH DOES HOME CARE COST?

The cost of home care is dependent on the level of care and support you require. If you are receiving our hourly home care the overall cost will be determined by the number of visits and frequency of visits to you at home.

Our experts will conduct a comprehensive assessment of your needs at your home, or in hospital if you are awaiting discharge to truly understand what you need and therefore how much care at home will cost.

We know that the cost of our professional home care is very competitive when compared with other home care providers.  It is worth noting that when comparing the cost of home care with a care package in a care home, that the fee you pay for home care is actually for the care and support you receive.  In a care home your weekly fee mainly covers your accommodation, food and social activities with the care package being only a small part of what you pay.

You may be entitled to either healthcare funding, social care funding or Government funding to contribute to the cost of home care.  If you are faced with having to finance your own home care (known as self-funding care), there are initiatives available to you, including care fees annuities or equity release schemes that could provide the funds you need for your care and support.

HOW IS CARE FUNDED IN ENGLAND?

At Prestige Nursing & Care we have been helping families up and down the country to understand how they can finance care, whether that is through funding available to them or financing initiatives that can contribute to the cost of care.

If you are living with a complex need and require nurse-led care or paediatric care you may be entitled to healthcare funding to receive this care at home.

If you need care and support for day-to-day tasks and activities to enable you to maintain independence, then you may be entitled to social care funding to get the help you need.  This is means tested funding so the level of funding will depend on your care needs and your personal circumstances.

Depending on your needs you may be eligible for funding through Government initiatives, like the Disability Living Allowance (DLA).

For many families however, they find they do not qualify for any funding to contribute to their overall cost of care and are faced with financing care themselves – this is referred to as private pay or self-funding care.  You may wish to consider a care fees annuity or an equity release scheme if you are self-funding your care as they can considerably contribute to the cost of home care.

HOW IS CARE FUNDED IN SCOTLAND?

At Prestige Nursing & Care we have been helping families throughout Scotland to understand how they can finance care, whether that is through funding available to them or financing initiatives that can contribute to the cost of care.

In Scotland personal and/or nursing care is funded to all adults in the country over the age of 65 who have been assessed by their local authority as eligible for these services.  Personal care refers to anything done for you that is personal in nature.  This may include tasks relating to personal hygiene, bathing/showring, shaving and oral hygiene, nail care, toileting and continence care, catheter and stoma care, skincare, laundry and bed changing.  Read more about care funding in Scotland.

For many families however, they find they do not qualify for any funding to contribute to their overall cost of care and are faced with financing care themselves – this is referred to as private pay or self-funding care.  You may wish to consider a care fees annuity or an equity release scheme if you are self-funding your care as they can considerably contribute to the cost of home care.

DO YOU PROVIDE HOME CARE IN MY AREA?

We are providing care and support to people in over 30 locations in the heart of communities across England and Scotland. Find a care service near you.

Find out why our clients choose Prestige Nursing & Care for a high quality, responsive home care service

WHAT HAPPENS IF THE CARER IS UNEXPECTEDLY UNWELL AND UNABLE TO CARE FOR ME?

As we have a team of carers assigned to care for you, one of the other members of your care team will be able to step in offering continuity of care.

HOW DO I PAY FOR MY CARE SERVICE?

We provide a monthly invoice to you for care services provided based on the package of care we agree with you when we start our service.  Most of our clients find that paying a monthly direct debit is the most convenient way to pay for their care.

HOW WILL MY CARERS GET INTO MY HOME IF I AM UNABLE TO ANSWER THE DOOR?

If you cannot answer the door to your care team, we ask that you install a key box safe outside your home that they can gain access.  The code would remain confidential between our office and the care team to ensure your security and safety.

WHO COULD HELP ME FIND A REGULATED PROVIDER?

If you are looking for a regulated service provider like Prestige Nursing & Care in England, you will be able to search for these providers on the Care Quality Commission (CQC) website.

In Scotland you will need to visit the Care Inspectorate website.

WHAT HAPPENS IN A MEDICAL EMERGENCY? WILL THE CARER STAY WITH ME UNTIL HELP COMES?

Absolutely. Our carer will remain with you at all times to ensure you get the care you need in an emergency. If you need to go to hospital, they will come with you to support you.  The carer will liaise with your family and any other health professionals involved in your care to make sure everyone is informed of the situation and you have the reassurance you need.

WHAT HAPPENS ON WEEKENDS AND BANK HOLIDAYS?

Our fully managed service is provided 24/7, 365 days a year so you can be reassured that you or your loved one will receive care all year round from a team of well-matched, competent and compassionate carers who truly understand your needs and how you wish to live your life.

CARE MANAGEMENT LOCAL TO YOU

Our responsive and reliable hourly care service local to you means we can put care and support in place quickly, and in many cases within 24-hours.   Depending on your needs, a comprehensive assessment will be conducted by either a registered nurse or our local care expert.  We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back home, enabling a plan of care to be developed that meets all your needs.

Our approach to care planning ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home.  We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our local teams made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support.  This gives you peace of mind that you or your loved one is receiving the very best 24-hour home care.

COSTS OF 24-HOUR CARE AT HOME

The cost of 24-hour home care is dependent on the level of care and support you require, with the overall cost determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in hospital if you are awaiting discharge to truly understand what you need and therefore how much 24-hour home care will cost.

We know that our 24-hour care costs are very competitive when compared with other 24-hour home care providers.  It is worth noting that when comparing the cost of 24-hour care with a care package in a care home, that the fee you pay for 24-hour care at home is actually for the care and support you receive.  In a care home your weekly fee mainly covers your accommodation, food and social activities with the care package being only a small part of what you pay.You may be entitled to either healthcare funding, social care funding or Government funding to contribute to the cost of 24-hour home care.  If you are faced with having to finance your own home care (known as self-funding care), there are initiatives available to you, including care fees annuities or equity release schemes that could provide the funds you need for your care and support.

Read More

FINDING THE RIGHT 24-HOUR CARE PROVIDER

When you are arranging care at home and have decided that in-home respite care is what you need, it is prudent to research which provider will best meet your needs, so you can make an informed choice.   It is worth noting that there are differences between a respite home care provider, who is registered and inspected by the Care Quality Commission (CQC),and an introduction agency who are not.  This means that the quality of the carer they provide you will not be monitored for quality assurance.

Quality assurance through regulated service provision

Prestige Nursing & Care is not an agency.  Unlike a home care agency, we provide a fully regulated home care service, which means our clients, their families and our professional partners can be assured that the care and support we provide is of the very highest quality.   Our service is inspected by the Care Quality Commission (CQC) in England and the Scottish Care Inspectorate (SCI) in Scotland.  We are proud that 96% of our inspected services have been rated as providing a ‘Good’ service, with 4% rated ‘Outstanding’ and our services in Scotland have been awarded a five-star rating.  Our accredited service for complex care, which meets local and national quality standards and ensures a consistent approach to the care we provide, provides peace of mind and reassurance that our service if of the highest quality.

Collaborating and supporting to care for you

We work in partnership with healthcare professionals, case managers, families and personal injury lawyers to ensure we have an in-depth understanding of a clients’ needs. Our expert clinical teams will conduct a professional assessment of needs and assign the best team of competent and compassionate carers to meet those needs. Our care teams are supported by a care manager and experienced nursing team at a local level to ensure on-going monitoring, clinical oversight and support of the 24-hour care service we provide, communicating progress so you can be reassured that your client or loved one is in the safest hands, receiving the highest quality 24-hour care.

Responsive local teams with nationwide coverage

We are providing respite care and support in over 30 locations in the heart of communities across England and Scotland.  The fully managed service we provide is highly responsive and our experts local to you can put care packages in place quickly.  We work in collaboration with local healthcare professionals, multidisciplinary teams, therapeutic care providers and other community support services to ensure our clients get the best out of life, for all of life.

There are also many professional bodies in the care sector who will provide information on companies who are able to provide 24-hour home care near you, including the UKHCA (the United Kingdom’s Home Care Association).

Find out why our clients choose Prestige Nursing & Care for a high quality, responsive home care service.

We are here to take your call and will provide impartial support and guidance – contact our friendly care experts today to discuss your 24-hour home care needs.


0808 239 1525