Registered Branch Manager

Job Title – Registered Branch Manager

Location – Redhill

Hours – Permanent | Full Time

Salary – £40,000 – £45,000

Hours: Full time hours, Monday to Friday – 9am to 5pm with flexibility to suit the needs of the business (plus on-call expectations)

Are you an ambitious, quality-driven care leader looking to drive real operational excellence within a growing, specialist home care provider? Find out more……

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

Prestige Nursing & Care Redhill is entering an exciting strategic phase focused on Conscious, Sustainable Growth. Our aim is to lead the care industry across Surrey by providing the absolute gold standard of personalised, private domiciliary, live-in, and complex care services.

As our Registered Branch Manager, you will hold CQC Registration and be the operational heartbeat of our office.

You will lead, support, and develop a dedicated staff team to ensure our day-to-day delivery remains flawlessly compliant, our care compliance frameworks are meticulously executed, and our carer capacity scales hand-in-hand with our growing private client base. We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Core Performance Areas:

The role of Branch Manager is always to promote Prestige Nursing & Care Nursing & Care as well as ensuring that all business targets are met with full compliance in line with quality and legislative standards.

· Compliance & Governance Leadership: Achieve and maintain Registered Manager status with the CQC. Oversee full branch compliance with CQC, ISO, and legislative standards, ensuring all care records, risk assessments, and MAR charts are always audit-ready.

· Commercial & Revenue Growth: Drive sustainable branch revenue growth and meet core business KPIs. Proactively respond to and build key internal and external relationships, presenting professionally to prospective new clients to secure premium new packages.

· Workforce Capacity & Culture Management: Lead, develop, and inspire your office and field-based teams. Collaborate closely on recruitment pipelines to optimise workforce capacity, drive carer retention, and ensure robust, compliant onboarding and training systems are maintained.

· Operational Control & Efficiency: Manage the daily operations to ensure a highly responsive, cost-effective, and safe service delivery. Monitor branch KPIs and performance against weekly/monthly targets, including accurate oversight of rostering and digital timesheet management.

· Relationship & Account Management: Nurture excellent, long-term relationships of trust with private clients, families, and key professional multi-disciplinary stakeholders (such as Case Managers and Local Authorities). Present professionally to prospective new clients to represent the brand’s premium capabilities.

· Quality Assurance & Resolution: Promptly and professionally manage any branch-level complaints or feedback, using them as a mechanism to drive continuous quality improvement across the territory.

Key Responsibilities & Tasks:

The role of Branch Manager is always to promote Prestige Nursing & Care as well as ensuring that all business targets are met with full compliance in line with quality and legislative standards. Your daily responsibilities include:

· Achieving full branch compliance

· Branch revenue growth

· Business KPI’s met

· Be CQC registered for the branch by achieving and maintaining Registered Manager status

· Manage the daily operation within the branch to ensure a cost effective and efficient service delivery

· To assess branch performance against weekly and monthly targets

· Ensure compliance with ISO and all legislative requirements

· Maintain accurate records

· Manage all branch level complaints

· Manage a team of Field Care Supervisors

· Provide reports to Senior Management as and when required

· Identify training and development needs for all branch staff

· Presenting to prospective new clients

· Maintaining great relationships with existing clients

· Key account management

· Advising on pay rate changes

· Ensure the effective placement of staff to meet client needs

· Manage the accurate processing of weekly timesheets via our Rostering system

· On call duties as arranged locally

· Occasionally support with the day-to-day responsibilities of the team when required

· Be a champion for internal customer service Do any other reasonable things your manager needs you to do

The role requires a proactive response to building key internal and external relationships. An eye for detail is essential as is knowledge of current care sector conditions and trends.

To be a successful as Registered Branch Manager, you will have:

· Confidence in promoting the branch

· A self-motivated attitude

· A passion for managing and driving excellence

· Excellent organisational skills

· Excellent leadership qualities

· A commitment to equal opportunities and diversity

· Symmetry between personal and organisational values

· Demonstrates the behaviours associated with Prestige Nursing & Care Nursing & Care values

What we offer:

· Competitive salary.

· 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.

· An additional paid day off for your birthday.

· Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.

· Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.

· Annual leave purchase (ALP) scheme to provide more time off during the year.

· Cycle Benefit Scheme to support healthier more sustainable travel choices.

· Blue Light Card & Health Service Discounts to help save money on your spending.

· Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.

· Career development and training to help you achieve your potential.

About your employer:

You will be working with Prestige Nursing & Care Nursing & Care, an established and growing brand, currently celebrating its 80th year.

Prestige Nursing & Care Nursing & Care follows safer recruitment best practice for all appointments, and in line with CQC regulations, we require and will undertake enhanced DBS, right to work, reference and employment history checks.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way.

Prestige Nursing & Care Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity, or any other perceived difference.

We reserve the right to close this position early.

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