Clinical Services Manager

Job Title – Clinical Services Manager

Location – Home based with frequent national travel

Hours – 35 hours per week – Mon-Fri with flexibility to work outside of standard working hours where required.

Salary – £55k plus £3k car allowance

The Clinical Services Manager is responsible for supporting Prestige Nursing & Care’s franchise network to
mobilise, deliver, and sustain complex care services in line with the organisation’s operational and governance
frameworks. Working collaboratively with wider support teams and franchisees, the postholder will ensure that
franchises have the skills, knowledge, and confidence to deliver complex care safely and effectively within a
social care setting.

The Clinical Services Manager must be adaptable to meet evolving business needs and maintain a visible
presence across the franchise network.

As the nursing lead for the business, the Clinical Services Manager will work closely with Operations, Quality,
and Training teams to provide expert clinical advice and guidance to franchise owners. The role will also provide
additional support to registered nurses within franchise locations, ensuring they are equipped to successfully
mobilise, manage, and maintain high-quality complex care services.

Key responsibilities include:

* Acting as a clinical role model for franchisees and their clinical teams.
The successful candidate will be a strategic and influential leader, capable of driving continuous improvement
through an evidence-based approach. They will empower franchise partners to develop and sustain high
* Providing clinical expertise, support, guidance, and best-practice knowledge to promote safe and
effective service delivery.
* Ensuring compliance with organisational policies, regulatory requirements, and national standards of
clinical practice.
* Supporting franchisees to identify and develop opportunities for business growth within a complex care
framework.

Main Responsibilities:

▪ Keep abreast of national standards, regulatory requirements, and best practice relating to clinical services and
specialist areas of care, working collaboratively with franchisees to assess implications and implement
necessary practice changes.
▪ Provide expert clinical guidance and support to the franchise network, fostering effective partnerships
between operational and clinical teams.
▪ Support franchisees to identify and develop opportunities for complex care growth while ensuring clinical
quality, safety, and regulatory compliance are maintained.”
▪ Support franchisees with clinical service development and stakeholder relationship management.
▪ Develop, implement, and continuously review a robust clinical governance framework that aligns with the
organisation’s wider quality assurance framework.
▪ Develop and maintain an effective clinical audit programme, conducting annual clinical audits with each
franchise location.
▪ Develop and maintain a structured clinical supervision programme that is accessible across the franchise
network.
▪ Lead the development, implementation, and ongoing review of the Clinical Governance Committee.
▪ Conduct comprehensive, evidence-based reviews of clinical service quality against internal standards,
regulatory requirements, and industry best practice, providing clear recommendations and constructive
feedback to support continuous improvement.
▪ Lead the collection, analysis, interpretation, and reporting of clinical audit and quality assurance data,
presenting meaningful insights to franchise teams and leadership.
▪ Ensure all clinical policies, procedures, and guidance documents are reviewed regularly and implemented in
line with current legislation, regulatory requirements, and best practice standards.
▪ Support franchisees with the mobilisation of new complex care packages, working in partnership with local
management teams.
▪ Maintain professional registration and practice in accordance with the Nursing and Midwifery Council (NMC)
Code.
▪ In partnership with the Learning and Development Manager, ensure a robust training, competency, and
clinical skills framework is in place to support the safe and effective delivery of complex care services across
the franchise network

Person Specification – Essential

▪ Registered General Nurse (RGN) with current Nursing and Midwifery Council (NMC) registration.
▪ Minimum of 5 years’ management experience within nursing and complex care services.
▪ Experience of working at a national level, with a proven track record of clinical leadership.
▪ Sound knowledge of relevant regulatory, legislative, and governance requirements.
▪ Excellent communication, influencing, and interpersonal skills.
▪ Ability to develop, implement, and monitor clinical quality standards and performance measures.
▪ Demonstrated ability to lead clinical and quality improvement initiatives and manage change effectively.
▪ Strong analytical skills, with the ability to interpret complex data and produce evidence-based reports and
recommendations.
▪ Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
▪ Strong coaching, mentoring, and people development skills.
▪ Ability to negotiate, influence, challenge constructively, and seek advice when appropriate.
▪ Ability to research and interpret statutory, regulatory, and clinical guidance, translating requirements into
policies, procedures, and operational practice.
▪ Ability and willingness to travel nationally, including overnight stays when required.

Person Specification – Desirable

▪ Operational management experience within homecare and/or complex care services.
▪ Experience of working within a franchised business model.
▪ Experience supporting business growth and service development within a social care environment.
▪ Qualification or training in leadership, coaching, quality improvement, or clinical governance

Your benefits will include:

• Competitive salary.
• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
• An additional paid day off for your birthday.
• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
• Annual leave purchase (ALP) scheme to provide more time off during the year.
• Cycle benefit scheme to support healthier more sustainable travel choices.
• Blue Light Card & Health Service Discounts to help save money on your spending.
• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
• Career development and training to help you achieve your potential.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDOPS26