EXPERT CARE AT HOME IN TAUNTON AND SOMERSET, FOR ALL OF LIFE
Prestige Nursing & Care provides high-quality, personalised and expert home care services for every stage of life across Taunton and Somerset, that evolve with the changing needs of those we care for.
Prestige Nursing & Care provides high-quality, personalised and expert home care services for every stage of life across Taunton and Somerset, that evolve with the changing needs of those we care for. Our comprehensive range of services provided by highly trained and compassionate carers, registered nurses and clinical experts in Taunton ensures our clients receive the right care at the right time, all delivered right at home. By combining the range of care services and skills of Prestige Nursing & Care and The Good Care Group, we can meet a client’s needs at every stage of their life.
Since 1945 we have been trusted by our clients and their families to provide competent and compassionate care that is focused on improving health and overall well-being – all in the safety and comfort of the place people love most, their own home.
From those requiring specialist paediatric care, to adolescents and adults living with life-altering and complex conditions, through to older people, and couples who need home care and support with daily living, our established and accredited service means generations of people can live more independently with an improved quality of life – for all of life.
Prestige in Taunton provides a fully managed and regulated care at home service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality.
YOUR HOME IS BEST FOR A FULFILLED LIFE
We know through our experience of supporting thousands of people and their families in Taunton and Somerset, that faced with the prospect of needing long-term care and support that most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.
For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.
Staying at home with our high-quality care at home service ensures that you can continue to live life your way, whilst benefitting from one-to-one care provided by a competent and compassionate carer whose focus it is to improve the quality of your life and enhance well-being.
WHAT OUR CLIENTS SAY IN TAUNTON – CLIENT SURVEY 2021
Prestige Nursing & Care regularly seek feedback from their clients on the service they receive in Taunton and Somerset so we can further improve the care we provide.
- 100% agreed or strongly agreed that their care team are skilled and knowledgeable
- 100% strongly agreed that communication from the branch team is proactive and responsive
COMPLEX NURSE-LED CARE AT HOME IN TAUNTON
Our established nurse-led service cares for generations of people – from babies who require paediatric care at home, to children with severe learning disabilities through to adolescents who have had a life-changing accident to adults and older people living with neurological conditions or other physical disabilities. Our care is aimed to facilitate independence, social interaction and emotional well-being whilst supporting people to fulfil their potential and live a purposeful and meaningful life.
We are experts in the specialist care of conditions that impact a person’s ability to live well, including neurological conditions like dementia, Parkinson’s or motor neurone disease, physical disabilities such as muscular dystrophy and cerebral palsy, and palliative care for those who are nearing the end of their life. We provide nurse-led clinical interventions including respiratory and airway support, like tracheostomy management, feeding support including PEG feeding and stoma and catheter care.
CLINICAL EXCELLENCE AT PRESTIGE NURSING & CARE
Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams. Our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.
Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.
KIND WORDS FROM ONE OF OUR CLIENTS IN TAUNTON
“The carers and nursing team provided fantastic care for my wife and also the service was excellent from the management team at Prestige Nursing & Care in Taunton. I had peace of mind knowing my wife was really well cared for. I will definitely be recommending Prestige.”
Mr Clark – Client’s Husband
HOME CARE SERVICES IN TAUNTON
Our trusted and established care at home service in Taunton and across Somerset can be provided in the following ways:
Hourly care / visiting care
As it is sometimes referred is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Care at home can be provided from a 30 minute visit, to as many hours/visits throughout the day you require, one day or several days of the week depending on your care and support needs. For those who have complex needs, hourly care can be provided over a 24-hour period.
Live-in care
For when a permanent care arrangement is needed with greater levels of support around the clock to ensure a person can live well at home. Through our family of leading home care brands in the UK, we are able to offer award-winning live-in care rated ‘Outstanding’ by The Care Quality Commission (CQC) from The Good Care Group.
Respite care
For those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.
COMPETENT AND COMPASSIONATE CARERS
When you choose Prestige Nursing & Care in Taunton you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect. All carers that join us complete our induction training programme, which goes above mandatory requirements.
We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients in Taunton and Somerset. If a client is living with a specialist condition, we will ensure they have all the training and support they need to provide effective care.
We are very proud of our carers – each and every one of them is dedicated to providing compassionate, sensitive and dignified home care that means our clients live a fulfilled and meaningful life, with independence and choice, for all of life.
AREAS WE COVER IN TAUNTON AND SOMERSET
Bridgwater
Burnham-on-sea
Chard
Cheddar
Clevedon
Glastonbury
Ilminster
Minehead
Taunton
Western Super-Mare
Wellington
Yeovil
COLLABORATING WITH OUR HEALTH AND SOCIAL CARE PARTNERS IN TAUNTON AND SOMERSET
We work collaboratively with our clients and their families to develop a thorough care and support plan that accurately reflects a person’s holistic needs. We also adopt a partnership approach to working with local authority partners, NHS services, multidisciplinary teams, therapists and other community bodies involved in a person’s care.
At Prestige Nursing & Care in Taunton we have formed a strong relationship with the teams at Somerset County Council, North Somerset, and work closely with Somerset Clinical Commissioning Group’s (CCGs). These working partnerships mean we are well-informed so we can provide continuity of care, ensuring the right care plan is in place at the right time, whilst responding efficiently to changing needs and strengthening care provision when required.
We work closely with hospital discharge teams at Musgrove Park Hospital and Weston General Hospital enabling efficient and effective discharge for people with the right care in place.
WHAT IS INCLUDED IN OUR TAUNTON HOME CARE SERVICE?
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Condition-led care
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Expert-nurse led care
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Considerate companionship
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Sensitive personal care
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Safe mobility at home
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Efficient medication administration
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Enabling effective and efficient discharge from hospital
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Meal preparation and cooking
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Household tasks in and out of the home
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Enabling effective and efficient discharge from hospital
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Reablement care
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Enablement care
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Rehabilitation
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Palliative/end-of-life care
MEET YOUR TEAM IN TAUNTON AND SOMERSET
DONNA ATTWELL
BRANCH MANAGER, TAUNTON
Donna became Taunton branch manager in March 2021 after being promoted from the Field Care Supervisor position. Donna brings with her over 17 years of experience within the care sector where she started as a Care assistant.
Prior to joining Prestige, Donna has held deputy and senior management positions in residential units. Throughout her career, Donna has supported adults with autism, poor mental health and complex care needs, the elderly, children and young adults, and people who are blind and have physical disabilities.
Donna has an NVQ 3 in Children and Young Adults, QCF 3 in Health and Social Care, and is currently completing a Diploma in Team Leading, after which she will be enrolling on Level 5 Health and Social Care.
Passionate about providing high quality, person-centered care Donna strives to provide an open and honest service, that is approachable and responds to the needs of both clients and Professional Carers alike.
Abbie Nicholls
Adult Nurse South & West
I undertook my training at the University of Suffolk and graduated with a 2:1 degree in Adult Nursing in 2018. Whilst training, I worked as a Health Care Assistant and also as a Paediatric Audiology Assistant. After qualifying, I started working as a community nurse within Plymouth. I was then promoted to community sister in 2020 managing a team of six other nurses and a diverse caseload of patients. Community nursing provided me with a multitude of skills and knowledge around different areas such as end of life care, wound care, catheter care and medication management. The experience I gained working as a community nurse and sister has proved invaluable to my current role at Prestige which I began in June 2021.I am always keen to learn new things and share my knowledge. I am very passionate about care in the community and believe that people should be within their own environments, with the correct support for as long as possible. I feel very strongly about promoting independence, excellent communication and ensuring that care is always person-centred.
VANESSA BROOKS-OKE
REGIONAL CLINICAL LEAD
I began adult nursing in 2004 having previously spent around 20 years as a veterinary nurse in mixed practice. Since qualifying with a Dip. HE Nursing (Adult) from Plymouth University, I have gone on to gain experience in surgical urological care, including brachytherapy and hormonal implantation for control of prostate and bladder cancers. I also spent six years working in adult intensive and high dependency care for the NHS. This discipline involves care of the critically unwell involving expert and close monitoring of chemically induced coma care.
Throughout my career, I have developed and maintained a passion for teaching and have coached and mentored many members of both professional and allied staff in order to reach their potential. In my spare time, I actively volunteer for Cancer Research UK, and am Vice-Chairlady for the Bridgwater Friends branch in Somerset, which despite being small is very busy and the branch has recently celebrated raising one million pounds for the main charity.
As a Regional Clinical Lead with Prestige, I provide professional leadership and operational management to the registered nursing workforce, across the South West Region. Working alongside our expert regional nurse team I support all aspects of complex care provision ensuring every client receives compassionate high-quality care which is evidence based and aligned with best national practice guidance.
SOPHIE GARDINER
Regional Adult Nurse South & West
I have been working within health and social care since 2008, starting as a carer within hospitals, nursing homes and the community. I later qualified as a Registered Adult Nurse at the University of the West of England.
Following my registration I began working at a level 1 Neuro rehabilitation unit. In 2021 I took a short break from the traditional Nursing role to undertake a position as a Covid-19 vaccine research Nurse.
I have a strong background in multi-disciplinary working which has given me great insight into the positive impact that a multi-skilled and collaborative team can have for the client.
My professional interests include acute and chronic neurological conditions, complex care and rehabilitation. Additionally I have a strong interest in equality within healthcare, health and social care reform and care worker wellbeing.
I like to keep well informed of new and emerging Nursing practices born from innovative research to ensure that clients receive the very best nursing care.
DR SUE JONES
CONSULTANT ADMIRAL NURSE
Sue has worked at Prestige Nursing & Care since 2018. She is a registered mental health nurse and has over 20 years’ experience supporting individuals and families affected by dementia.
During this time, Sue has held positions in community mental health services, healthcare research and higher education. Her doctorate focused on resilience and well-being in friends and family members who provide care and support to a person living with dementia.
Sue’s role at Prestige focuses on ensuring our services enable people with dementia to remain in their own homes, receiving person-centred care that builds their confidence, skills and promotes well-being. Sue set up a carers support group for families living with a rare dementia in 2017. This regional group is affiliated to Rare Dementia Support (RDS), a world-leading UK-based service provided by the UCL Dementia Research Centre (DRC) funded by The National Brain Appeal.
She was a committee member on the recently published NICE Guideline for Supporting adult carers [NG150] and is currently working with the NICE Quality Standards Advisory Committee for this guideline. Sue has worked as a Specialist Advisor to the Care Quality Commission since 2013, supporting the Commission’s regulatory activity in adult social care services for people with living dementia.
SUE HOLLIDAY
REGISTERED NURSE
I qualified as a Registered Nurse in 1994 at East Surrey Hospital and as a Paediatric Nurse in 2000 at Kingston and St George’s University Hospitals. I have gained a wealth of experience in a variety of settings firstly in adult surgical nursing, then working in the outback of Australia providing paediatric nursing in the community, paediatric care in a hospice and on general paediatric wards. My areas of interest include oncology and high dependency. I have always enjoyed teaching and have been a mentor to many colleagues.
I joined Prestige in April 2018 where I have been given the opportunity to develop in my role. As the Paediatric Clinical Lead and Paediatric Safeguarding Lead for the company, I am particularly proud of the work we have done to further develop our paediatric training.
CARE MANAGEMENT IN TAUNTON AND SOMERSET
Our responsive and reliable care at home service in Taunton means we can put care and support in place quickly and in many cases within 24-hours. Depending on your needs a comprehensive assessment will be conducted by either a registered nurse or our local care expert. We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back to your own home, enabling a plan of care and support to be developed that meets all your needs.
Our approach to care planning, whether it is for an hourly home care service, respite care or a permanent live-in care arrangement ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home. We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our team in Taunton made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support, giving you peace of mind that you or your loved one is receiving the very best home care.
COST OF OUR CARE IN TAUNTON
The cost of our care is dependent on the level of care and support you require. If you are receiving our hourly care service, the overall cost will be determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in Musgrove Park Hospital or Western General if you are awaiting discharge to truly understand what you need and therefore how much care at home will cost.