EXPERT CARE AT HOME IN HALESWORTH AND EAST SUFFOLK, FOR ALL OF LIFE

Prestige Nursing & Care provides high-quality, personalised and expert home care services for every stage of life across Halesworth and East Suffolk, that evolve with the changing needs of those we care for.

Our comprehensive range of services provided by highly trained and compassionate carers, registered nurses and clinical experts in Halesworth ensures our clients receive the right care at the right time, all delivered right at home. By combining the range of care services and skills of Prestige Nursing & Care and The Good Care Group, we can meet a client’s needs at every stage of their life.

Since 2004 we have been trusted by our clients and their families in Halesworth to provide competent and compassionate care that is focused on improving health and overall well-being – all in the safety and comfort of the place people love most, their own home.

From adults living with life-altering and complex conditions, through to older people, and couples who need home care and support with daily living, our established service means people can live more independently with an improved quality of life – for all of life.

Prestige in Halesworth provides a fully managed and regulated care at home service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality.  We are very proud that the Care Quality Commission (CQC) has rated our service as ‘Good’ reflecting our focus on high-quality service delivery.

YOUR HOME IS BEST FOR A FULFILLED LIFE

We know through our experience of supporting thousands of people and their families in Halesworth and East Suffolk, that faced with the prospect of needing long-term care and support that most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.

For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.

Staying at home with our high-quality care at home service ensures that you can continue to live life your way, whilst benefitting from one-to-one care provided by a competent and compassionate carer whose focus it is to improve the quality of your life and enhance well-being.

WHAT OUR CLIENTS SAY IN HALESWORTH –
CLIENT SURVEY 2020

Prestige Nursing & Care regularly seek feedback from their clients on the service they receive in Halesworth and East Suffolk so we can further improve the care we provide.  100% of our clients we asked agreed or strongly agreed that they feel comfortable when their carers are with them.

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COMPLEX NURSE-LED CARE AT HOME IN HALESWORTH

Our established adult complex care service for adults and older people living with neurological conditions or other physical disabilities is aimed to facilitate independence, social interaction and emotional well-being, whilst supporting people to fulfil their potential and live a purposeful and meaningful life.

We are experts in the specialist care of conditions that impact a person’s ability to live well, including neurological conditions like dementia, Parkinson’s or motor neurone disease, physical disabilities such as muscular dystrophy and cerebral palsy, and palliative care for those who are nearing the end of their life.  We provide nurse-led clinical interventions including respiratory and airway support, like tracheostomy management, feeding support including PEG feeding and stoma and catheter care.

CLINICAL EXCELLENCE AT PRESTIGE NURSING & CARE

Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams.  Our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.

Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.

KIND WORDS FROM ONE OF OUR CLIENTS IN HALESWORTH

“Finding care for our precious mum, was never going to be easy. Therefore, thank goodness, that I was recommended Prestige Nursing & Care. Gemma, my mum’s carer, is caring, sympathetic, understanding and realistic. Her manner is quietly confident and patient – always showing great empathy.”

Suzanne – Client’s Daughter

HOME CARE SERVICES IN HALESWORTH

Our trusted and established care at home service in Halesworth and across East Suffolk can be provided in the following ways:

HOURLY CARE
Hourly care / visiting care

As it is sometimes referred is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Care at home can be provided from a 30 minute visit, to as many hours/visits throughout the day you require, one day or several days of the week depending on your care and support needs. For those who have complex needs, hourly care can be provided over a 24-hour period.

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Live-in care

For when a permanent care arrangement is needed with greater levels of support around the clock to ensure a person can live well at home. Through our family of leading home care brands in the UK, we are able to offer award-winning live-in care rated ‘Outstanding’ by The Care Quality Commission (CQC) from The Good Care Group.

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Respite care

For those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.

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COMPETENT AND COMPASSIONATE CARERS

When you choose Prestige Nursing & Care in Halesworth you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect.  All carers that join us complete our induction training programme, which goes above mandatory requirements.

We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients in Halesworth and East Suffolk.  If a client is living with a specialist condition, we will ensure they have all the training and support they need to provide effective care.

We are very proud of our carers – each and every one of them is dedicated to providing compassionate, sensitive and dignified home care that means our clients live a fulfilled and meaningful life, with independence and choice, for all of life.

AREAS WE COVER IN HALESWORTH AND EAST SUFFOLK

Aldeburgh

Beccles

Bungay

Halesworth

Leiston

Lowestoft

Saxmundham

Southwold

COLLABORTING WITH OUR HEALTH AND SOCIAL CARE PARTNERS IN HALESWORTH AND EAST SUFFOLK

We work collaboratively with our clients and their families to develop a thorough care and support plan that accurately reflects a person’s holistic needs.  We also adopt a partnership approach to working with local authority partners, NHS services, multidisciplinary teams, therapists and other community bodies involved in a person’s care.

At Prestige Nursing & Care in Halesworth we have formed a strong relationship with the teams at Suffolk Social Services, and work closely with Great Yarmouth and Waveney Clinical Commissioning Group’s (CCGs), the Halesworth Dementia Care Fund, the Peartree Centre and the local GPs.  These working partnerships mean we are well-informed so we can provide continuity of care, ensuring the right care plan is in place at the right time, whilst responding efficiently to changing needs and strengthening care provision when required.

We work closely with hospital discharge teams at James Paget Hospital enabling efficient and effective discharge for people with the right care in place.

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WHAT IS INCLUDED IN OUR HALESWORTH HOME CARE SERVICE?

  • Condition-led care

  • Expert-nurse led care

  • Considerate companionship

  • Sensitive personal care

  • Safe mobility at home

  • Efficient medication administration

  • Enabling effective and efficient discharge from hospital

  • Meal preparation and cooking

  • Household tasks in and out of the home

  • Enabling effective and efficient discharge from hospital

  • Reablement care

  • Enablement care

  • Rehabilitation

  • Palliative/end-of-life care

MEET YOUR TEAM IN HALESWORTH AND EAST SUFFOLK

GEMMA CALVER

BRANCH MANAGER, HALESWORTHBRANCH MANAGER, IPSWICH

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I joined the Prestige family as a branch recruiter in February 2019 having spent almost ten years in recruitment, in various settings such as the NHS and Offshore and completing my Recruitment in Safe Practice qualification.

This role involved sourcing the very best care assistants for both the Halesworth and Ipswich branches. Carers that have a passion for working in the community and for caring about our client’s, just like myself.

In the short space of time that I have been here I have learnt about the business and am now proud to develop and manage the Halesworth branch whilst offering a safe and consistent level of care for all our clients. I will be undertaking my L5 in management and organisation soon.

CAROLINE COOPER

REGISTERED NURSE – REGIONAL CLINICAL LEAD

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I have over 35 years of nursing experience gained in a variety of healthcare settings. My career began in the NHS where I worked within respiratory, ophthalmology, diabetic out-patients, ENT and acute stroke rehabilitation.

. In 2008 I began working within the newly created NHS Continuing Healthcare project, looking after clients with complex needs in their own homes and later a small diagnostic clinic assisting with CT/ MRI guided procedures.

I joined Prestige Nursing & Care in 2019 as a trainer in one of its branches.  The role evolved quickly as I was given opportunities to develop and became Regional Trainer delivering mandatory and specialist training and later became the Lead Trainer.  I then moved to become the Registered Nurse in Halesworth, before being promoted to Regional Clinical Lead.

As a Regional Clinical Lead with Prestige, I provide professional leadership and operational management to the registered nursing workforce, across the East Region.   Working alongside our expert regional nursing team I support them to enable them to deliver high-quality care within a community setting.

VANESSA BROOKS-OKE

REGIONAL CLINICAL LEAD

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I began adult nursing in 2004 having previously spent around 20 years as a veterinary nurse in mixed practice. Since qualifying with a Dip. HE Nursing (Adult) from Plymouth University, I have gone on to gain experience in surgical urological care, including brachytherapy and hormonal implantation for control of prostate and bladder cancers.  I also spent six years working in adult intensive and high dependency care for the NHS.  This discipline involves care of the critically unwell involving expert and close monitoring of chemically induced coma care.

Throughout my career, I have developed and maintained a passion for teaching and have coached and mentored many members of both professional and allied staff in order to reach their potential.  In my spare time, I actively volunteer for Cancer Research UK, and am Vice-Chairlady for the Bridgwater Friends branch in Somerset, which despite being small is very busy and the branch has recently celebrated raising one million pounds for the main charity.

As a Regional Clinical Lead with Prestige, I provide professional leadership and operational management to the registered nursing workforce, across the South West Region.   Working alongside our expert regional nurse team I support all aspects of complex care provision ensuring every client receives compassionate high-quality care which is evidence based and aligned with best national practice guidance.

EMILIE HARRIS RNC

Lead Nurse – Education & Training

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Emile joined Prestige as the Regional Paediatric Nurse for the South West region in December 2020 before moving to the role of Lead Nurse for Education and Training in May 2021 and is responsible for overseeing all clinical elements of training and development, including both adult and paediatrics. 

Emilie qualified as a Children’s Nurse in 2012, and started her career on a General medical ward in Bristol Children's Hospital and then moved to the Children’s Hospice, where she spent years, providing both complex medical care, end of life care, and bereavement support to children and young people with life-limiting and life-threatening conditions. In this role, she worked both clinically and in the role of practice educator, developing and implementing training packages for the care team.

Emilie has completed post-graduate study in Children and Young People’s Palliative care and Teaching and assessing in Practice, and is currently undertaking a further module in Evidencing work-based learning at the University of the West of England. 

Passionate about clinical education, she enjoys seeing people learn something new, or consolidating their skills to ensure that they are consistently delivering the best possible care.  She aims to standardise training across the organisation, ensuring that we can deliver the safest and most effective care to all. 

DR SUE JONES

CONSULTANT ADMIRAL NURSE

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Sue has worked at Prestige Nursing & Care since 2018. She is a registered mental health nurse and has over 20 years’ experience supporting individuals and families affected by dementia.

During this time, Sue has held positions in community mental health services, healthcare research and higher education. Her doctorate focused on resilience and well-being in friends and family members who provide care and support to a person living with dementia.

Sue’s role at Prestige focuses on ensuring our services enable people with dementia to remain in their own homes, receiving person-centred care that builds their confidence, skills and promotes well-being. Sue set up a carers support group for families living with a rare dementia in 2017. This regional group is affiliated to Rare Dementia Support (RDS), a world-leading UK-based service provided by the UCL Dementia Research Centre (DRC) funded by The National Brain Appeal.

She was a committee member on the recently published NICE Guideline for Supporting adult carers [NG150] and is currently working with the NICE Quality Standards Advisory Committee for this guideline. Sue has worked as a Specialist Advisor to the Care Quality Commission since 2013, supporting the Commission’s regulatory activity in adult social care services for people with living dementia.

SUE HOLLIDAY

REGISTERED NURSE

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I qualified as a Registered Nurse in 1994 at East Surrey Hospital and as a Paediatric Nurse in 2000 at Kingston and St George’s University Hospitals. I have gained a wealth of experience in a variety of settings firstly in adult surgical nursing, then working in the outback of Australia providing paediatric nursing in the community, paediatric care in a hospice and on general paediatric wards. My areas of interest include oncology and high dependency. I have always enjoyed teaching and have been a mentor to many colleagues.

I joined Prestige in April 2018 where I have been given the opportunity to develop in my role. As the Paediatric Clinical Lead and Paediatric Safeguarding Lead for the company, I am particularly proud of the work we have done to further develop our paediatric training.

LORRAINE PORTER

REGISTERED NURSE

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I have over 40 years nursing experience having qualified at the Westminster Hospital London.

I specialise in all aspects of nursing care and have experience in both hospital and home care environments, as well as in the community. I was rapidly promoted from Staff Nurse to Senior Sister and have been practicing as a Clinical Lead for the past 10 years.

I have strong leadership and management experience of complex clinical needs with a passion for personal-centred care. My motivation is always to promote and develop the highest quality care standards for those that I care for. During my time in nursing I have worked with many various health conditions and have a passion for dementia care. I am a qualified dementia trainer and have worked with clients with many complex health needs and pride myself on excellent communications skills with the families of those I care for.

Whilst working in London I have worked at various teaching hospitals including Guy’s, St Thomas’, and King’s College London. I have undergone extensive additional training that covers a myriad of adult nursing care including end-of-life care.

KIND WORDS FROM OUR CLIENT IN HALESWORTH

“I wanted to let you know everything went well with Mum and her carer this morning – what a lovely, gentle and kind lady.  Thank you all again for everything.”

Pam – Client’s Daughter

CARE MANAGEMENT IN HALESWORTH AND EAST SUFFOLK

Our responsive and reliable care at home service in Halesworth means we can put care and support in place quickly and in many cases within 24-hours.   Depending on your needs a comprehensive assessment will be conducted by either a registered nurse or our local care expert.  We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back to your own home, enabling a plan of care and support to be developed that meets all your needs.

Our approach to care planning, whether it is for an hourly home care service, respite care or a permanent live-in care arrangement ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home.  We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our team in Halesworth made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support, giving you peace of mind that you or your loved one is receiving the very best home care.

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COST OF OUR CARE IN HALESWORTH

The cost of our care is dependent on the level of care and support you require.  If you are receiving our hourly care service, the overall cost will be determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in  James Paget Hospital if you are awaiting discharge to truly understand what you need and therefore how much care at home will cost.

We know that the cost of our care in Halesworth is very competitive when compared with other home care providers in the area.  It is worth noting that when comparing the cost of home care with a care package in a care home, that the fee you pay for home care is actually for the care and support you receive.  In a care home your weekly fee mainly covers your accommodation, food and social activities with the care package being only a small part of what you pay. You may be entitled to either social care funding, healthcare funding or Government funding that could contribute to the cost of care at home.  If you are faced with having to finance your own home care (known as self-funding care), there are initiatives available to you, including care fees annuities or equity release schemes that could provide the funds you need for your care and support.

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JOIN OUR COMPETENT AND COMPASSIONATE TEAM IN HALESWORTH

Would you like to join a dedicated team committed to making a difference to the lives we care for by ensuring they can live well, for all of life. Search for care assistant jobs and nursing jobs in Halesworth – start to make that difference today.

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“As a carer for Prestige Nursing & Care in Halesworth, I am extremely happy”

“The office team and other carers are helpful with any questions I have, even at weekends, which gives me peace of mind.”

Sam – Carer in Halesworth

Contact our local care expert in Halesworth to discuss your care requirements – we will help you every step of the way


01986 244 867