EXPERT CARE AT HOME IN DUNDEE, FOR ALL OF LIFE

Prestige Nursing & Care provides high-quality, personalised and expert home care services for every stage of life in Dundee that evolve with the changing needs of those we care for.

Our comprehensive range of services provided by highly trained and compassionate carers, supported by care management experts in Dundee ensures our clients receive the right care at the right time, all delivered right at home. By combining the range of care services and skills of Prestige Nursing & Care and The Good Care Group, we can meet a client’s needs at every stage of their life.

Since 1945 we have been trusted by our clients and their families to provide competent and compassionate care that is focused on improving health and overall well-being – all in the safety and comfort of the place people love most, their own home.

Our home care service in Dundee can be used to support you if you are living with a condition that impacts your ability to live independently and you need condition-led care, for example dementia or Parkinson’s or you are recovering from an illness or hospital treatment or need help at home following a stroke or need palliative/end-of-life care.

Prestige in Dundee provides a fully managed and regulated care at home service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality. We are very proud that the Scottish Care Inspectorate has awarded our service a five-star rating reflecting our focus on high-quality service delivery.

YOUR HOME IS BEST FOR A FULFILLED LIFE

We know through our experience of supporting thousands of people and their families in Dundee, that faced with the prospect of needing long-term care and support that most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.

For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.

Staying at home with our high-quality care at home service ensures that you can continue to live life your way, whilst benefitting from one-to-one care provided by a competent and compassionate carer whose focus it is to improve the quality of your life and enhance well-being.

WHAT OUR CLIENTS SAY IN DUNDEE – CLIENT SURVEY 2020

Prestige Nursing & Care regularly seek feedback from their clients on the service they receive in Dundee so we can further improve the care we provide.

  • 100% agreed or strongly agreed that they feel comfortable when our carers are with them
  • 97% agreed or strongly agreed that Elite Care Scotland offers a service which is value for money
  • 94% agreed or strongly agreed that they have confidence in the skills and knowledge of the care team

HOME CARE SERVICES IN DUNDEE

Our trusted and established care at home service in Dundee can be provided in the following ways:

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Hourly care / visiting care

As it is sometimes referred is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Care at home can be provided from a 30 minute visit, to as many hours/visits throughout the day you require, one day or several days of the week depending on your care and support needs. For those who have complex needs, hourly care can be provided over a 24-hour period.

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Live-in care

For when a permanent care arrangement is needed with greater levels of support around the clock to ensure a person can live well at home. Through our family of leading home care brands in the UK, we are able to offer high-quality live-in care awarded a six-star rating by the Care Inspectorate from The Good Care Group.

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Respite care

For those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.

COMPETENT AND COMPASSIONATE CARERS

When you choose Prestige Nursing & Care in Dundee you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect. All carers that join us complete our induction training programme, which goes above mandatory requirements.

We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients in Dundee. If a client is living with a specialist condition or is recovering from a stroke or needs post-operative care, we will ensure they have all the training and support they need to provide effective care.

We are very proud of our carers – each and every one of them is dedicated to providing compassionate, sensitive and dignified home care that means our clients live a fulfilled and meaningful life, with independence and choice, for all of life.

KIND WORDS FROM ONE OF OUR CLIENTS IN DUNDEE

“I call them my angels – all the carers are just amazing. They are all lovely and I am absolutely delighted with the service. I wish I had come across the fantastic Prestige Nursing & Care in Dundee sooner. Thank you so much.”

Derek – Client

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COMPLEX NURSE-LED CARE AT HOME IN DUNDEE

Our established adult complex care service for adults and older people living with neurological conditions or other physical disabilities is aimed to facilitate independence, social interaction and emotional well-being, whilst supporting people to fulfil their potential and live a purposeful and meaningful life.

We are experts in the specialist care of conditions that impact a person’s ability to live well, including neurological conditions like dementia, Parkinson’s or motor neurone disease, physical disabilities such as muscular dystrophy and palliative care for those who are nearing the end of their life. We provide nurse-led clinical interventions including respiratory and airway support, like tracheostomy management, feeding support including PEG feeding and stoma and catheter care.

Find out why our clients choose Prestige Nursing & Care for a high quality, responsive care at home service.

CLINICAL EXCELLENCE AT PRESTIGE NURSING & CARE

Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams.  Our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.

Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.

AREAS WE COVER IN DUNDEE

Ardler

Barnhill

Beechwood

Blackness

Boughty Ferry

Charleston

Chepington

City Road/ West Central

Clement Park

Coldside

Cragiebank

Downfield/ West Kirkton

Dryburgh

Dundee City

Dunhope / Lawside

Eglin/ Granton

Fintry

Forfar

Glamis Road

Graham Street

Happyhillock

Hamilton South

Hilltown

Kindgoodie

Kirkton

Lochee West

Menzieshill

Mill O’Mains

Perth Road

South Tay Street

Stobswell / East Central

St Marys

Taybank

Whitfield

COLLABORATING WITH OUR HEALTH AND SOCIAL CARE PARTNERS IN DUNDEE

We work collaboratively with our clients and their families to develop a thorough care and support plan that accurately reflects a person’s holistic needs. We also adopt a partnership approach to working with local authority partners, NHS services, multidisciplinary teams, therapists and other community bodies involved in a person’s care.

At Prestige Nursing & Care in Dundee we have formed a strong relationship with the teams at Dundee Social Services. This close working partnership means we are well-informed so we can provide continuity of care, ensuring the right care plan is in place at the right time, whilst responding efficiently to changing needs and strengthening care provision when required.

We work closely with hospital discharge teams at Ninewells Hospital and Royal Victoria Hospital enabling efficient and effective discharge for people with the right care in place.

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WHAT IS INCLUDED IN OUR DUNDEE HOME CARE SERVICE?

  • Condition-led care

  • Considerate companionship

  • Sensitive personal care

  • Safe mobility at home

  • Efficient medication administration

  • Meal preparation and cooking

  • Household tasks in and out of the home

  • Enabling effective and efficient discharge from hospital

  • Expert nurse-led care

  • Rehabilitation

  • Palliative / end-of-life care

MEET YOUR TEAM IN DUNDEE

ALISON SANDLES

BRANCH MANAGER, DUNDEE

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I have over 20 years management experience having worked in HMRC for 16 years as a Team Manager. Whilst employed with HMRC, in 2014 I took up a part time care in the community post and I have to say I absolutely loved the job along with the satisfaction the post gave me when caring for vulnerable adults within my own community, therefore I left HMRC in 2018 to work in care full time.

After working as a part time carer for those four years, and after I had left HMRC I was then promoted to Branch Manager in 2018 within the same care company. I have good knowledge and background in all aspects of care and management and have expertise in working with vulnerable adults within the community.

In July 2020 I joined the Prestige team as Branch Manager in Dundee. I was extremely pleased to join Prestige as they provide exceptional care which is evident by their Care Inspectorate ratings. It was very important to me to join at company that was focused on providing high standards of home care. The Dundee branch provides a variety of care, including private care, such as social care and 24 -hour complex packages. In addition to this, we also deliver contracted care for Dundee City Council.

Providing great care to those that need it is extremely important to me, which is why I undertook a position in community care for a period of time during the COVID-19 pandemic.

VANESSA BROOKS-OKE

REGIONAL CLINICAL LEAD

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I began adult nursing in 2004 having previously spent around 20 years as a veterinary nurse in mixed practice. Since qualifying with a Dip. HE Nursing (Adult) from Plymouth University, I have gone on to gain experience in surgical urological care, including brachytherapy and hormonal implantation for control of prostate and bladder cancers.  I also spent six years working in adult intensive and high dependency care for the NHS.  This discipline involves care of the critically unwell involving expert and close monitoring of chemically induced coma care.

Throughout my career, I have developed and maintained a passion for teaching and have coached and mentored many members of both professional and allied staff in order to reach their potential.  In my spare time, I actively volunteer for Cancer Research UK, and am Vice-Chairlady for the Bridgwater Friends branch in Somerset, which despite being small is very busy and the branch has recently celebrated raising one million pounds for the main charity.

As a Regional Clinical Lead with Prestige, I provide professional leadership and operational management to the registered nursing workforce, across the South West Region.   Working alongside our expert regional nurse team I support all aspects of complex care provision ensuring every client receives compassionate high-quality care which is evidence based and aligned with best national practice guidance.

DR SUE JONES

CONSULTANT ADMIRAL NURSE

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Sue has worked at Prestige Nursing & Care since 2018. She is a registered mental health nurse and has over 20 years’ experience supporting individuals and families affected by dementia.

During this time, Sue has held positions in community mental health services, healthcare research and higher education. Her doctorate focused on resilience and well-being in friends and family members who provide care and support to a person living with dementia.

Sue’s role at Prestige focuses on ensuring our services enable people with dementia to remain in their own homes, receiving person-centred care that builds their confidence, skills and promotes well-being. Sue set up a carers support group for families living with a rare dementia in 2017. This regional group is affiliated to Rare Dementia Support (RDS), a world-leading UK-based service provided by the UCL Dementia Research Centre (DRC) funded by The National Brain Appeal.

She was a committee member on the recently published NICE Guideline for Supporting adult carers [NG150] and is currently working with the NICE Quality Standards Advisory Committee for this guideline. Sue has worked as a Specialist Advisor to the Care Quality Commission since 2013, supporting the Commission’s regulatory activity in adult social care services for people with living dementia.

SHEILA DUNBAR

REGISTERED NURSE

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I qualified as Registered General Nurse in January 1979 following the completion of a combined programme of study at the University of Surrey (BSc Human Biology) and St George’s Hospital, London. I gained a wealth of experience in a variety of care and healthcare settings. Whilst working in a community hospital in Scotland, I developed a keen interest and passion for working with Older People. This resulted in me becoming a Ward Manager, and subsequently a Unit Manager in Older People’s Continuing Care at Astley Ainslie Hospital, Edinburgh. Following four years as a Manager for Older People’s Services at Northwick Park Hospital and Clinical Nurse Specialist at Chapel Allerton Hospital part of the United Leeds Teaching Hospitals, where I began teaching.

I moved to teach in Higher Education and undertake research at Liverpool John Moores University. I taught Research Skills and Evidence Base Practice, in addition to leading the Specialist Practitioner Programme for nurses providing care and support to older people. I became involved in teaching both clinical skills and manual handling. I have now taught manual handling for 40 years and I am a member of the National Back Exchange. I am currently studying for a Master in Ergonomics and Human Factors (Community and Hospital Care).

I joined Prestige Nursing & Care in 2011, as a Registered Nurse in Liverpool and then later becoming the trainer for the North Region. I became the Regional Nurse Trainer for Scotland in 2018 and Regional Nurse for Scotland in 2020. Throughout my time at Prestige, I have been supporting clients with complex care needs, from children and young adults to older adults living with a range of conditions. In my role as Regional Trainer in Scotland I train and support our carers to be able to deliver high standards of nurse-led care, supporting the development of their skills for the future.

SUE HOLLIDAY

REGISTERED NURSE

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I qualified as a Registered Nurse in 1994 at East Surrey Hospital and as a Paediatric Nurse in 2000 at Kingston and St George’s University Hospitals. I have gained a wealth of experience in a variety of settings firstly in adult surgical nursing, then working in the outback of Australia providing paediatric nursing in the community, paediatric care in a hospice and on general paediatric wards. My areas of interest include oncology and high dependency. I have always enjoyed teaching and have been a mentor to many colleagues.

I joined Prestige in April 2018 where I have been given the opportunity to develop in my role. As the Paediatric Clinical Lead and Paediatric Safeguarding Lead for the company, I am particularly proud of the work we have done to further develop our paediatric training.

KIND WORDS FROM ONE OF OUR CLIENTS IN DUNDEE

“I wanted to let you know how wonderful the carers are – they always go above and beyond. One of our other family members also commented on how amazing the Prestige Nursing & Care team in Dundee are. We are very grateful for all the compassionate care and support they give mum.”

Julia – Client’s Daughter

CARE MANAGEMENT IN DUNDEE

Our responsive and reliable care at home service in Dundee means we can put care and support in place quickly and in many cases within 24-hours. Depending on your needs a comprehensive assessment will be conducted by either a registered nurse or our local care expert. We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back to your own home, enabling a plan of care and support to be developed that meets all your needs.

Our approach to care planning, whether it is for an hourly home care service, respite care or a permanent live-in care arrangement ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home. We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our team in Dundee made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support, giving you peace of mind that you or your loved one is receiving the very best home care.

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COST OF OUR CARE IN DUNDEE

The cost of our care is dependent on the level of care and support you require. If you are receiving our hourly care service, the overall cost will be determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in Ninewells Hospital and Royal Victoria if you are awaiting discharge to truly understand what you need and therefore how much care at home will cost.

We know that the cost of our care in Dundee is very competitive when compared with other home care providers in the area. It is worth noting that when comparing the cost of home care with a care package in a care home, that the fee you pay for home care is actually for the care and support you receive. In a care home your weekly fee mainly covers your accommodation, food and social activities with the care package being only a small part of what you pay.

You may be entitled to social care funding in Scotland that could contribute to the cost of care at home. If you are faced with having to finance your own home care (known as self-funding care), there are initiatives available to you, including care fees annuities or equity release schemes that could provide the funds you need for your care and support.

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JOIN OUR COMPETENT AND COMPASSIONATE TEAM IN DUNDEE

Would you like to join a dedicated team committed to making a difference to the lives we care for by ensuring they can live well, for all of life. Search for care assistant jobs and nursing jobs in Dundee – start to make that difference today.

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“I wanted to share how happy I am in my role at Prestige Nursing & Care in Dundee”

“From the flexibility that is available to me, which is very important, to the lovely working environment, great teamwork and the support from planners in the management team – thank you all so much.”

Jake – Carer in Dundee

Contact our local care expert in Dundee to discuss your care requirements – we help you every step of the way


01382 281 538