Case Study: Anne


Anne is living with diabetes and had previously suffered from heart problems. Her family, who all lived some distance away wanted to know someone was there to check on her health and provide the companionship she needed.

Anne was in the main very independent, however her family were becoming increasingly worried that she was becoming so isolated living on her own. The family were also concerned that she would not respond well to having hourly home care. We managed this situation carefully and sensitively.

Our care team started by visiting Anne a couple of times to introduce themselves, and adopted a gradual approach to completing her assessment over several weeks. She was initially anxious about meeting new people and so by introducing her carer slowly over several informal hourly care visits it enabled her to feel comfortable when the service formally started. Her family now has peace of mind and reassurance, as she would often go weeks without seeing anyone.

Anne’s nephew said: “Money well spent, massive milestone. Well done team Prestige and please thank Jane for making an impact so quickly.”

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