The Prestige Nursing & Care Client Survey was sent out to all our clients in July 2021.
We received a great deal of valuable and positive feedback, as made clear by 97% of respondents agreeing that with our care, they can retain their independence and that 96% agreed that our care teams work to a high standard. Also, an impressive 97% of our clients’ agreed that our carers are professional, trustworthy and positive which makes us very proud.
One client shared this lovely comment with us;
“The care team is professional and cares for my sister, as her family would. All the carers support each other and communicate well regarding my sister’s care.”
We are delighted to announce that the survey results showed that we received a rating of over 80% for all aspects of our service, with the care and support our carer’s deliver receiving the highest rating of 88%. This is a phenomenal result, shining a light on the fantastic work of our carers and the life-changing care they provide to our clients every day.
In addition to this positive feedback, clients also shared some insightful areas for improvement. We aim to improve our service by taking all feedback into consideration and making changes where we can.