Training and support

We always want to make life better for our people and our clients. We believe that consistent, quality care comes from long-term investment and recognition of staff. We recruit to the highest standard and all our care worker training has been designed to support our professional carers and registered nurses to provide the very best care.

If you are just starting to consider a career in home care and have no prior experience, our Introduction to Care courses ensures you have the skills and know-how to provide professional in-home care services to our clients.

We take real pride in the training we provide and in supporting our professional carers to develop their skills and career. Currently, we offer training to obtain the Care Certificate, Adult Care Worker Apprenticeship Standard (Level 2) and Lead Adult Care Worker Apprenticeship Standard (Level 3).

Shannon’s story

Shannon Lowe joined Prestige Nursing & Care in December 2017. Being new to care Shannon was enrolled onto our Care Certificate Training programme. Shannon showed true passion for care work and got on well with clients who would request her when possible. After successfully completing the course Shannon developed further by successfully completing her Level 2 Adult Care worker qualification which was supported and funded by the Prestige. As an experienced carer Shannon has been trained in many clinical specialist techniques to support with clients with complex needs, which has also supported her own development. In 2019 Shannon secured a role in the office to coordinate rosters for Derby and Nottingham and was so successful in becoming Field Care Supervisor for the branch now supporting new and current team members in the field. She plans to continue developing and completing her NVQ Level 3

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The Care Certificate

The Care Certificate is an agreed set of standards that health and social care staff must adhere to in their daily working life. This certificate ensures that all carers and other health and social care professionals have the introductory skills, knowledge and behaviours required to provide safe and exceptional care.

The Care Certificate is based on 15 standards, which individuals need to complete in full before they can be awarded their certificate. We provide all our carers with the training required to obtain a Care Certificate.

The 15 standards covered by the Care Certificate include:

  • Understanding your role
  • Your personal development
  • Duty of care
  • Equality and diversity
  • Working in a person-centred way
  • Communication
  • Privacy and dignity
  • Fluids and nutrition
  • Awareness of mental health, dementia and learning disabilities
  • Safeguarding adults
  • Safeguarding children
  • Basic life support
  • Health and Safety
  • Handling information
  • Infection prevention and control

Induction Training

We provide comprehensive training to all new starters, whether you are already qualified or new to care. This training will give you the knowledge needed to provide excellent care to the vulnerable people we look after deserve.

Before you can start working, you will need to complete learning modules that meet your needs. They will include eLearning, classroom-based teaching and shadow shifts within your chosen area of work.

If you have already completed your Care Certificate, you will need to complete 12 eLearning modules which usually take approximately six hours in total. Don’t worry – you don’t need to do them all in one sitting!

You will also need to complete three virtual training sessions which include the administration of medication, emergency procedures and moving & handling. These sessions will take approx. nine hours to complete.

If you don’t have the Care Certificate, three additional virtual sessions covering Introduction to Care, Policy Workshop and Practical Skills will need to be attended. An additional 4 e-learning modules to support the Care Certificate Programme will also need to be completed.

Shadow Training

As part of our comprehensive induction programme, we require all new starters to undertake some shadow shifts within their chosen area of work. This will allow you to work alongside one of our experienced carers and experience hands-on what providing our exceptional care looks like.

During your shadow shifts, you will have the opportunity to strengthen the skills you have acquired from our learning modules and put them into practical use with someone experienced there to guide you.

Specialised Training

If you aspire to provide specialist care to people with complex needs such as dementia or Parkinson’s, then you will require additional training. Working with people with complex medical needs requires deeper knowledge and skills to provide the very best specialist care.

At Prestige Nursing & Care, we provide expert specialist care to people with ongoing care needs or complex conditions. As your career progresses with us, we can provide additional specialist support and complex care training to you to help you achieve your goal of becoming a specialist in a specific area of care.

“I feel extremely valued by the team at Prestige Nursing & Care.  They have supported me and I have been allowed to complete all the training I need to provide the best care.  To say I really enjoyed my shift last night with my client is an understatement – I am happy to represent Prestige and deliver the highest standards of care.” Christine – Professional Carer, Taunton

Continuous training and development

As a professional carer there will be plenty of support for you to develop your skills and potential with further qualifications as you gain more experience with us.

You will have your own career goals and ambitions and we will do our best to support you in achieving them. Make sure you talk to us about what they are, what you’re looking for and we can discuss how you might develop your professional and clinical skills.

All our professional carers have access to a comprehensive library of e-learning modules to use at any time, we strongly encourage you to have a look through the content. Examples of eLearning include:

  • Awareness of mental health, dementia and learning disabilities
  • Bereavement
  • Bowel irrigation
  • Brain injuries
  • Catheter care
  • Complex care
  • Continence care
  • Dementia
  • Diabetes
  • End-of-life
  • Falls prevention
  • Fluids and nutrition
  • Multiple sclerosis
  • Parkinson’s disease
  • Sensory impairment
  • Stoma care

Clinical and client bespoke learning opportunities to support both adult and paediatric clients are also available and include subjects such as:

  • PEG feeding
  • Paediatric medications
  • Paediatric deterioration
  • Paediatric respiratory care
  • Paediatric tracheostomy
  • Blood sugar monitoring
  • Oxygen saturation testing
  • Level 3 medication
  • Adrenaline auto injector
  • Stoma care
  • Tracheostomy care
  • Suction nasal/oral
  • Tracheostomy change
  • Laryngectomy care
  • Emergency epilepsy medication
  • Urostomy
  • MAPA

The local branch will support and ensure that training carried out is aligned with the needs of the clients, and that you have the skills required to support them. The branches will match our professional carers to clients based on their knowledge and strengths, and the more training you have undertaken the greater the variety of clients you can work with.

To get started, you can learn more about the benefits of joining our exceptional team or browse what’s currently on offer at Prestige Nursing & Care.

If you don’t see any suitable roles, give our recruitment team a call.

Jobs FAQs


Ready to start a new career with Prestige Nursing & Care? Whatever your skills or experience, applying for Prestige Nursing & Care jobs is simple. Call our friendly recruitment team on 0808 239 9716 or explore our current carer jobs to see what’s on offer at Prestige Nursing & Care.

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