Case management is a coordinated approach to delivering care that focuses on coordinating and managing care for individuals with complex medical conditions, disabilities, or multiple healthcare needs. It is a collaborative and person-centred process that involves the active participation of case managers, healthcare professionals, and the individual receiving care.
Complex case management is particularly beneficial for people with complex health conditions, disabilities, traumatic injuries, or other unique care needs. It helps coordinate care, improve healthcare outcomes, enhance the individual’s quality of life, and ensure that resources are used efficiently.
THE ROLE OF CASE MANAGERS
Case Managers are appointed to help coordinate and oversee a person’s care package. These skilled professionals specialise in managing, coordinating and overseeing the care and support of people with complex medical conditions or care requirements.
They advocate for their clients, ensuring that all aspects of their physical, psychological, and social well-being are considered and addressed. Some of their roles and responsibilities include:
- Care Planning: Case Managers work with the individual, their family, and a multidisciplinary team of healthcare professionals to develop a personalised care plan that meets all of their client’s holistic needs.
- Coordination: Case Managers coordinate all aspects of care, ensuring that healthcare services are delivered promptly and efficiently.
- Advocacy: Case Managers advocate for the individual’s best interests so that they receive appropriate and high-quality care.
- Monitoring and Evaluation: Case Managers continuously monitor the individual’s progress and adjust the care plan as needed. They track outcomes, address any issues that arise, and ensure that care remains aligned with the individual’s wishes whilst optimising budgets.
NURSE-LED COMPLEX CARE PACKAGES
Prestige Nursing and Care is a leading provider of nurse-led, complex care, enabling our clients to remain in the comfort of their own homes and cared for by a highly skilled team of professional carers.
Our nurse-led service is delivered by experienced carers with the clinical knowledge and skills needed to provide care and support for complex, terminal and other medical conditions. They are supported by an experienced and dedicated registered nurse who undertakes regular competency assessments to ensure high care delivery standards and provides clinical monitoring, supervision and support.
Our complex care packages include:
- Establishing and agreeing on clinical care needs
- Undertaking risk assessments
- Developing a plan of care, working with the client and family to set expectations
- Providing hands-on care at home
- Evaluating the care provided, ensuring the right care is delivered at the right time so a person’s needs are met – every time
- Providing advice and support to the client and their family
- Working in collaboration with other healthcare professionals involved in a person’s care
WHAT CAN A COMPLEX CARER HELP WITH?
WHAT COMPLEX NEEDS CAN WE SUPPORT?
We are experts in the specialist care of conditions that impact a person’s ability to live well, including:
- Brain injury
- Bariatric challenges
- Cerebral palsy
- Mobility issues
- Motor neurone disease
- Muscular dystrophy
- Palliative / end-of-life
- Spina bifida
- Spinal injury
CLINICAL CARE IN YOUR OWN HOME
Clinical care is a form of one-to-one nursing care designed to support people living with clinical conditions or physical disabilities. People living with health conditions like Multiple sclerosis, Parkinson’s, cancer or stroke often need specialist support to effectively manage their symptoms, improve their well-being and maintain their quality of life.
Clinical care could include a range of clinical health needs, including:
RESPIRATORY AND AIRWAY SUPPORT
- Oxygen delivery and suctioning
- Cough assist working in partnership with physiotherapists
- Tracheostomy management
- Non-invasive Positive Pressure Ventilation (NIPPV) via masks – CPAP/BiPAP
- Invasive ventilation via machines – Nippy
FEEDING AND SUPPLEMENTARY SUPPORT
- NGT/PEG/gastrostomy management
- Continuous/intermittent pump feeding
ELIMINATION AND TOILETING
- Catheter care
- Stoma care
- Skin integrity and pressure area care
- Assistance with mobility aides to encourage safe moving and handling
Learn more about nurse-led clinical care from Prestige.
WHY CHOOSE A FULLY-MANAGED SERVICE PROVIDER?
Prestige Nursing & Care is not an agency. Unlike a home care agency, we provide a fully managed and regulated nurse-led care at-home service. This means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality.
Our service is inspected and regulated by the Care Quality Commission (CQC) in England and the Scottish Care Inspectorate (SCI) in Scotland. We are proud that 96% of our inspected services have been rated as providing a ‘Good’ service, with 4% rated ‘Outstanding’, and all our services in Scotland have been awarded at least a four-star rating.
Our accredited service for complex care, which meets national quality standards and ensures a consistent approach to the care we provide, gives peace of mind and reassurance about the quality of care we provide.
ARRANGE COMPLEX CARE
We are here to help you and your family every step of the way. Call us on 0808 239 1525, and one of our friendly care advisors will provide information, guidance and advice on your care options.