What is complex care?

Complex care is specialist support provided to people who have multiple or interrelated health issues that require dedicated care and support to live a full life. This type of care is provided by highly trained professional carers who work in collaboration with clients, families, and other healthcare providers to ensure that people with complex needs receive the best possible care.

For over 75 years, Prestige Nursing & Care has been trusted by families across the UK to provide competent and compassionate complex care at home. Our complex care is focused on improving health and quality of life all in the place people love most – their own home.

Our service is nurse-led and our carers are trained to provide care and support for complex, terminal and other medical conditions that impact how you live your life. We encourage independence, social interaction and emotional well-being, whilst providing the practical support you need to live a purposeful and meaningful life at home.


For many, a move into a nursing home or specialist care setting can cause much upset, worry and even confusion. Having routines imposed on how you live, leaving your loved ones, and feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move away from home.

With our specialist complex care at home, there is no need to leave your treasured home and its precious memories. Our complex home care services are nurse-led and delivered by highly-trained professional carers right in the comfort and safety of your own home.

We are experts in the specialist care of conditions that impact a person’s ability to live well. As part of our complex care service, we assess your care needs and plan the best care and support required. We continually monitor and evaluate our care plans, so that our care meets changing needs and always produces positive health outcomes.

Our team’s focus is to improve your quality of life and ensure you can continue to live life your way – with none of the strict routines and rigid timetables of a care home. Thanks to our responsive and reliable local management teams, we can put a complex care pathway and plan in place for you quickly. In many cases, within 24 hours.


There are many compelling benefits to receiving complex in the comfort and safety of your own home:

  • Improved quality of life: People who receive complex care at home are often able to maintain a higher level of independence and have more control over their daily routines. This leads to a better quality of life overall, filled with autonomy and independence.
  • Personalised care: Complex care at home provides one-on-one care and support from a dedicated and expertly-trained carer. This level of bespoke and highly-personalised care is hard to achieve in other care settings.
  • Familiar environment: There truly is no place like home to receive the care you need. Home is a familiar and comforting environment, which can be particularly beneficial for patients who have complex medical needs or conditions.
  • Reduced risk of infection: Hospitals and other medical facilities can be breeding grounds for infections. By receiving care at home, you’ll be exposed to fewer germs and have a lower risk of developing infections.
  • Cost-effective: Complex care at home can be more cost-effective than receiving care in a hospital or other medical facility, particularly for people who require long-term care.


Our trusted and established care complex care service can be provided in the following ways:

  • Hourly care: is for those who need care and support with daily living or clinical care at certain times during the day. Complex, nurse-led care at home can be provided from a 30-minute visit to as many hours/visits throughout the day as required. One day or several days of the week depending on your care and support needs.
  • Respite care: for those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.
  • 24-hour care: if you need care throughout the night, such as repositioning in bed, managing a ventilation machine or administering medications, we can provide round-the-clock care and support over 24 hours.


Anyone with ongoing or complex care needs could benefit from our complex care delivered at home. Our team of dedicated carers are experts in supporting individuals with a wide range of complex clinical needs including:


Our complex care services begin with a no-obligation home assessment of your needs. It will be carried out by one of our local registered nurses working in partnership with healthcare professionals, family members or anyone involved in your care. This assessment allows us to develop a personalised care plan that is tailored to your specific needs and preferences.

Our team of highly-trained and experienced carers can then provide the necessary bespoke care and support, ensuring you receive the highest quality of care possible. This may include assistance with activities of daily living, medication management, wound care, mobility support, or any other support you need to live the life you want.

Our approach to care planning, whether it is for an hourly care service, respite care or a permanent live-in care arrangement, ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home.

We take time to find the complex carer that would best meet your needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our local teams made up of clinical experts provide you, your family and our carer, with an abundance of ongoing support. You can rest assured that you or your loved one will receive the very best complex care at home, delivered by care experts.

What Does Our Complex Care Service Include?


The cost of complex care at home is dependent on the level of care and support you require. The overall cost is determined by the number and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in the hospital if you are awaiting discharge, to truly understand what you need and how much complex care will cost.


Various funding options exist in the UK to help people with ongoing or complex medical needs receive the support they require. At Prestige Nursing & Care, we work closely with our clients to help them navigate the funding process to ensure they receive the best possible care and support.

If you have an identified healthcare need, you may be entitled to healthcare funding through your local Clinical Commissioning Group (CCG) or, depending on your financial circumstances, you may qualify for all or part of social care funding. There may also be other Government funding that you may be able to access.

There are also many options to consider when self-funding your care, including care fees annuities or equity release schemes that could provide the funds you need.


Arranging complex care at home may seem like an overwhelming task, but it doesn’t have to be. At Prestige Nursing & Care, we can guide you and your family through the process of arranging care that meets all your needs and make it as straightforward as possible.

Contact us to schedule a no-obligation home assessment. We will meet with you and your family to discuss your complex care needs and how we can design a care plan that will encourage independence whilst improving quality of life.

Simply complete our online form or call us on 0808 239 1525 and one of our expert care advisors will provide you with all the information and guidance you need.

Find out why our clients choose Prestige Nursing & Care for a high-quality, responsive home care service.

We are here to take your call and will provide impartial support and guidance – contact our friendly care experts today to discuss your care needs.

0808 239 1525


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