Registered Branch Manager

Job title: Registered Branch Manager
Location: Gloucester, GL8 8JG
Salary: Up to £40,000pa depending on experience
Hours: Monday – Friday 9-5 with flexibility and on call expectations

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Branch Manager, you’ll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

The role of Branch Manager is always to promote Prestige Nursing & Care as well as ensuring that all business targets are met with full compliance in line with quality and legislative standards.

The success of this role will be measured by:

• Achieving full branch compliance
• Branch revenue growth
• Business KPI’s met

The role requires a proactive response to building key internal and external relationships. An eye for detail is essential as is knowledge of current care sector conditions and trends.

The role is branch based for Gloucester but may require some travel to Head Office and/or other branches.

Main Responsabilities:

• Be CQC registered for the branch
• Manage the daily operation within the branch to ensure a cost effective and efficient service delivery
• To assess branch performance against weekly and monthly targets
• Achieve and maintain Registered Manager status
• Ensure compliance with ISO and all legislative requirements
• Maintain accurate records
• Manage all branch level complaints
• Manage a team of Field Care Supervisors
• Provide reports to Regional Managers/Head Office as and when required
• Identify training and development needs for all branch staff
• Presenting to prospective new clients
• Maintaining great relationships with existing clients
• Key account management
• Advising on pay rate changes
• Ensure the effective placement of staff to meet client needs
• Manage the accurate processing of weekly timesheets via Webroster
• On call duties as arranged locally

General Responsabilities:

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Key Attributes/Knowledge/Skills/Experience

• Confident in promoting the branch
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Excellent leadership qualities
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care values

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service (pro rata’d)
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) – confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits – designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

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