Field Care Supervisor

Field Care Supervisor

Organisation: Prestige Nursing & Care Chichester
Location: Chichester
Salary: £24,500 – £25,500 per annum
Hours: Monday to Friday, 9:00am-5:00pm, plus participation in the on-call rota as required

Role Purpose

The Field Care Supervisor is responsible for supporting the safe, effective, and high-quality delivery of domiciliary care services. The role focuses on care quality, compliance, staff supervision, and client satisfaction, ensuring services are delivered in line with regulatory requirements, company policies, and individual care plans.

The post holder will work closely with the Branch Manager, Care Coordinator, clinical team, and frontline care staff to promote best practice, continuous improvement, and person-centred care.

Key Responsibilities

Care Quality & Compliance

• Complete care needs assessments, risk assessments, and manual handling assessments for new clients prior to service commencement or within two working days where required

• Review and update assessments annually or following any significant change in a client’s needs

• Ensure care delivery complies with CQC regulations, company policies, and agreed service specifications

• Maintain accurate, timely, and confidential records in line with data protection requirements

Quality Assurance & Monitoring

• Conduct quarterly quality monitoring calls with service users or their representatives

• Undertake a minimum of four spot checks per year on care staff delivering care in the community

• Attend client reviews with health and social care professionals as required

• Produce weekly compliance activity logs and meet agreed performance targets

Staff Supervision & Development

• Carry out formal one-to-one supervisions with care staff at least quarterly, maintaining detailed records

• Complete annual appraisals, identifying training and development needs

• Undertake direct observations of care practice (with client consent)

• Support induction, training, and ongoing development of care staff

• Facilitate quarterly team meetings, preparing agendas and maintaining minutes

Operational Support

• Work collaboratively with the Care Coordinator and Branch Manager to support safe rota delivery

• Assist with recruitment activities to ensure adequate staffing and service continuity

• Participate in the on-call rota, responding to emergencies and unplanned absences

• Act appropriately in emergency and crisis situations, escalating to relevant professionals when required

Safeguarding & Professional Practice

• Promote safeguarding at all times and report concerns in line with company and local authority procedures

• Maintain confidentiality, dignity, and respect for all clients and colleagues

• Champion equality, diversity, and inclusion across all aspects of service delivery

General Responsibilities

• Support day-to-day branch operations when required

• Act as a role model and ambassador for Prestige Nursing & Care values

• Promote positive working relationships with clients, families, colleagues, and external professionals

• Undertake any other reasonable duties appropriate to the role

Skills, Knowledge & Experience

Essential

• Experience supervising or managing staff within a care setting

• Experience working in the UK care sector

• Strong assessment, organisational, and communication skills

• Ability to work independently and prioritise workload effectively

• Commitment to delivering high-quality, person-centred care

Desirable

• Experience in domiciliary care

• Full UK driving licence and access to a vehicle (other travel arrangements considered)

Values & Behaviour

The post holder is expected to demonstrate behaviours aligned with Prestige Nursing & Care values:

• Compassion and respect

• Professionalism and accountability

• Commitment to quality and continuous improvement

Safer Recruitment

This role is subject to enhanced DBS checks, right-to-work verification, employment references, and full employment history checks in line with CQC requirements and safer recruitment best practice.