Complex Care Nurse

Complex Care Nurse

Location: Redhill

Salary: £40,000 per annum (pro rata – £24,000 for 21 hours per week)

Hours: Part time – 21 hours per week

Working Pattern:

• Flexible working days between Monday and Friday
• Options include three full days, or four half days and one full
• Weekend working is not part of the routine pattern but may occasionally be required to support operational needs

Why Join Us?

Prestige Nursing & Care has provided home care for over 80 years, and we have 30 branches across England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Our services span the generations across a number of environments:

• Adults of all ages, including the elderly and frail, based in their own homes and community setting,
• Babies, children, and young adults in and outside of the home setting i.e. at school, college, social activities, and play

We provide complex nursing care within clients’ homes and community settings. Services are led by an experienced Registered Nurse, coordinated by our office-based Complex Care Nurse, and delivered by a skilled team of nurses, carers, and support workers. Our clients’ needs, which vary, mainly arise from physical disability, long term conditions, neurological impairment, sensory impairment, learning disability, autism, and mental health issues. We work in partnership and collaborate with those health-care professionals already involved; we value the importance of integrated and joined-up care provision. We offer a supportive working environment with lots of potential for learning and development and a friendly, agile, and flexible working culture.

We are looking for a dynamic and resourceful Registered Nurse (adult, paediatric or dual qualified) with solid clinical experience. This role requires someone who is flexible, enthusiastic, and proactive, supporting our clinical team to deliver high-quality care for adults and children with complex needs. The role of a Complex Care Nurse is to provide clinical expertise and leadership to enable the planning and delivery of safe, high-quality complex care to all clients in their own homes and/or community settings.

What We Offer

• Competitive salary.
• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service (this will be pro rata)
• An additional paid day off for your birthday.
• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
• Annual leave purchase (ALP) scheme to provide more time off during the year.
• Cycle to work scheme to support healthier more sustainable travel choices.
• Blue Light Card & Health Service Discounts to help save money on your spending.
• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
• Career development and training to help you achieve your potential

About the Role

The Complex Care Nurse plays a key role in ensuring exceptional clinical care for adults, children and young people receiving care at home or in their community. This is an office and community‑based role, requiring a confident, autonomous nurse with the ability to lead, support and develop complex care practice across the branch.

You will provide clinical oversight, staff training, client onboarding, clinical competency assessment, and MAR chart governance, while supporting the safe mobilisation and delivery of complex care packages.

Key Responsibilities

Clinical Leadership & Governance

• To be accountable for and lead on the clinical components of care delivery
• Support in the assessment, mobilisation and implementation of complex care clients to support with business growth
• To regularly risk assess individual client needs
• Provide evidence based clinical expertise and advice relating to care-planning and delivery across the pathway and evaluate outcomes
• Attend meetings and/or liaise with MDT, commissioners, case managers and clients etc to build and manage clinical caseload
• To act as a role model and leader for all members of staff
• Ensure compliance with CQC and internal governance standards

Training & Competency Assessment

• Deliver clinical skills training to complex carers
• Conduct medication competencies and support safe practice
• Oversee and review MAR charts for accuracy and compliance
• Train and supervise carers delivering delegated clinical tasks
• Carry out ongoing competency checks, supervisions, and spot checks

Client Onboarding & Case Management

• Lead on onboarding new complex care clients
• Complete full clinical risk assessments
• Ensure safe mobilisation of new packages
• Maintain clinical documentation to a high standard

Quality & Safety

• Escalate and manage clinical risks, incidents and concerns
• Promote safe practice and contribute to continuous improvement
• Support safeguarding procedures for adults and children
• Drive excellence in care delivery and client experience

Person Specification

• Registered Nurse with active NMC PIN (Adult, Children’s or Dual‑Qualified)
• Minimum 2 years clinical nursing experience including community or hospital setting
• Management of clinical risk management and individualised, person-centred care planning
• Experience of safeguarding adults and children
• Effective communication skills – verbal and written
• Ability to work on own initiative as well a part of a team – self-motivated
• Effective people management skills
• Ability to negotiate, influence, escalate and seek advice
• Experience in interpreting and analysing data, and meeting deadlines
• Excellent IT and presentation skills
• Demonstrate knowledge of the theory and application of clinical governance
• Can do approach
• Valid UK driving licence and access to a car is highly desirable, however other travel arrangements are possible
• Demonstrate good leadership skills.
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Recognised teaching qualification/experience
• Evidence of developing policy, guidelines and managing resources
• Coaching and mentoring skills
• Evidence of success in leading/managing significant and sustained change

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

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