Care Planner

Job title – Care Planner

Location – Dundee

Salary – £23,692.30 per annum

Hours – Monday to Friday – 9am – 5pm plus on call requirements.

People are at the very heart of Prestige Nursing & Care, and we want to make life better for them. As a Care Planner/Care Co-ordinator, you’ll grow and develop in an exciting franchise business that puts people at the centre of everything we do. Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist home care services to our clients and our communities.

The role of Care Planner/Care Co-ordinator is to promote Prestige Nursing & Care, ensuring full compliance with quality, regulatory and legislative standards. The role requires a proactive response to building key internal and external relationships. An eye for detail is essential as is knowledge of current social care sector conditions and trends.

As a Care Planner, your responsibilities will include:

• Ensuring that all client visits are covered on a daily basis.
• Organise Quality Visits for the Field Care Supervisors & Field Care Managers.
• Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
• Provide excellent customer service levels to internal and external users of the business.
• Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
• Ensure compliance with all office systems and procedures.
• Take ownership of area and work in collaboration with the other care planners to ensure care is covered.
• Communicate with our frontline colleagues regarding changes relating to client’s needs.
• Maintaining great relationships with existing clients and colleagues
• Identify new business opportunities to support growth with the Branch Manager
• Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients care needs.
• Ensure the effective placement of frontline colleagues to meet client needs
• Prepare ad hoc reports as and when required
• Undertake the on-call rota and provide 1:4 weekend cover

The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

GENERAL RESPONSIBILITIES

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE

• Confident in promoting the branch
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Understands target setting and performance
• The role requires a pro-active response to building key relationships
• Ability to manage change
• A commitment to equal opportunities and diversity
• Demonstrates the behaviours associated with Prestige Nursing & Care values

Your benefits will include:

• Competitive salary.

• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.

• An additional paid day off for your birthday.

• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.

• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.

• Annual leave purchase (ALP) scheme to provide more time off during the year.

• Cycle to work scheme to support healthier more sustainable travel choices.

• Blue Light Card & Health Service Discounts to help save money on your spending.

• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.

• Career development and training to help you achieve your potential.

About your next employer:

You will be working with Prestige Nursing & Care, an established and growing brand, currently celebrating its 80th year.

Prestige Nursing & Care follows safer recruitment best practice for all appointments, and in line with CQC regulations, we require and will undertake enhanced DBS, right to work, reference and employment history checks.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way.

Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity, or any other perceived difference. We reserve the right to close this position early.

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