EXPERT CARE AT HOME IN REDHILL AND EAST SURREY, FOR ALL OF LIFE
Prestige Nursing & Care provides high-quality, personalised and expert home care services for every stage of life across Redhill and East Surrey, that evolve with the changing needs of those we care for.
Our comprehensive range of services provided by highly trained and compassionate carers, registered nurses and clinical experts in Redhill ensures our clients receive the right care at the right time, all delivered right at home.
Since 1971 we have been trusted by our clients and their families in Redhill to provide competent and compassionate care that is focused on improving health and overall well-being – all in the safety and comfort of the place people love most, their own home.
From those requiring specialist paediatric care, to adolescents and adults living with life-altering and complex conditions, through to older people, and couples who need home care and support with daily living, our established and accredited service means generations of people can live more independently with an improved quality of life – for all of life.
Prestige in Redhill provides a fully managed and regulated care at home service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality. We are very proud that the Care Quality Commission (CQC) has rated our service as ‘Good’ reflecting our focus on high-quality service delivery.
YOUR HOME IS BEST FOR A FULFILLED LIFE
We know through our experience of supporting thousands of people and their families in Redhill and East Surrey, that faced with the prospect of needing long-term care and support that most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.
For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.
Staying at home with our high-quality care at home service ensures that you can continue to live life your way, whilst benefitting from one-to-one care provided by a competent and compassionate carer whose focus it is to improve the quality of your life and enhance well-being.
WHAT OUR CLIENTS SAY IN REDHILL – CLIENT SURVEY 2022
Prestige Nursing & Care regularly seek feedback from their clients on the service they receive in Redhill and East Surrey so we can further improve the care we provide.
- 100% agreed or strongly agreed that they are treated with dignity and respect.
- 100% agreed or strongly agreed that their care team are knowledgeable regarding their health needs.
COMPLEX NURSE-LED CARE AT HOME IN REDHILL
Our established nurse-led service cares for generations of people – from babies who require paediatric care at home, to children with learning disabilities through to adolescents who have had a life-changing accident to adults and older people living with neurological conditions or other physical disabilities. Our care is aimed to facilitate independence, social interaction and emotional well-being whilst supporting people to fulfil their potential and live a purposeful and meaningful life.
We are experts in the specialist care of conditions that impact a person’s ability to live well, including neurological conditions like dementia, Parkinson’s or motor neurone disease, physical disabilities such as muscular dystrophy and cerebral palsy, and palliative care for those who are nearing the end of their life. We provide nurse-led clinical interventions including respiratory and airway support, like tracheostomy management, feeding support including PEG feeding and stoma and catheter care.
CLINICAL EXCELLENCE AT PRESTIGE NURSING & CARE
Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams. Our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.
Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.
KIND WORDS FROM ONE OF OUR CLIENTS IN REDHILL
“The carers have made a significant impact on both their lives, both mentally and physically. They are all totally committed to their jobs, with an excellent compassionate attitude. The team in Redhill has been professional, efficient and effective in providing care when we needed.”
Tina – Client’s Friend
HOME CARE SERVICES IN REDHILL
Our trusted and established care at home service in Redhill and across East Surrey can be provided in the following ways:
Hourly care / visiting care
As it is sometimes referred is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Care at home can be provided from a 30 minute visit, to as many hours/visits throughout the day you require, one day or several days of the week depending on your care and support needs. For those who have complex needs, hourly care can be provided over a 24-hour period.
Respite care
For those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.
COMPETENT AND COMPASSIONATE CARERS
When you choose Prestige Nursing & Care in Redhill you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect. All carers that join us complete our induction training programme, which goes above mandatory requirements.
We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients in Redhill and East Surrey. If a client is living with a a specialist condition, we will ensure they have all the training and support they need to provide effective care.
We are very proud of our carers – each and every one of them is dedicated to providing compassionate, sensitive and dignified home care that means our clients live a fulfilled and meaningful life, with independence and choice, for all of life.
AREAS WE COVER IN REDHILL AND EAST SURREY
Ashstead
Banstead
Bletchingly
Bookham
Brockham
Caterham
Crawley
Croydon
Dorking
East Grinstead
Epsom
Godstone
Horley
Horsham
Hurst Green
Kingston-Upon-Thames
Nutfield
Lingfield
Oxted
Purley
Redhill
Reigate
Sutton
Tadworth
Wallington
Walton on Thames
COLLABORATING WITH OUR HEALTH AND SOCIAL CARE PARTNERS IN REDHILL AND EAST SURREY
We work collaboratively with our clients and their families to develop a thorough care and support plan that accurately reflects a person’s holistic needs. We also adopt a partnership approach to working with local authority partners, NHS services, multidisciplinary teams, therapists and other community bodies involved in a person’s care.
At Prestige Nursing & Care in Redhill we have formed a strong relationship with the teams at Surrey Social Services and Surrey Heartlands and work closely with Mole Valley and West Sussex Clinical Commissioning Group’s (CCGs). These working partnerships mean we are well-informed so we can provide continuity of care, ensuring the right care plan is in place at the right time, whilst responding efficiently to changing needs and strengthening care provision when required.
We work closely with hospital discharge teams at East Surrey Hospital and Caterham Dean enabling efficient and effective discharge for people with the right care in place.
WHAT IS INCLUDED IN OUR REDHILL HOME CARE SERVICE?
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Condition-led care
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Expert-nurse led care
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Considerate companionship
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Sensitive personal care
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Safe mobility at home
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Efficient medication administration
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Enabling effective and efficient discharge from hospital
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Meal preparation and cooking
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Household tasks in and out of the home
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Enabling effective and efficient discharge from hospital
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Reablement care
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Enablement care
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Rehabilitation
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Palliative/end-of-life care
MEET YOUR TEAM IN REDHILL AND EAST SURREY
Lauren Covey
Branch Manager, Redhill
I have worked for Prestige Nursing & Care in Redhill for over four years. I left the retail industry to work within a more fulfilling role. I joined Prestige as Care Co-ordinator which helped me gain an in-depth knowledge about the provision of high-quality home care. I then became a Care Manager and was seconded to temporarily manage the Prestige branch in Dartford.
Since working at Prestige I have continued to develop my skills and qualifications and am proud to have achieved a Skills First Level 3 Diploma in Business Management, Skills First Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services – Adults Management. I am currently working towards Skills First Level 5 Diploma in Operational and Departmental Management.
I am now responsible for managing the Redhill branch. My heart has been, and always will be in care and I have a huge passion for ensuring people get the very best care and my team is supported to deliver the high standards of care we expect at Prestige in Redhill.
VANESSA BROOKS-OKE
REGIONAL ADULT NURSE
I began adult nursing in 2004 having previously spent around 20 years as a veterinary nurse in mixed practice. Since qualifying with a Dip. HE Nursing (Adult) from Plymouth University, I have gone on to gain experience in surgical urological care, including brachytherapy and hormonal implantation for control of prostate and bladder cancers. I also spent six years working in adult intensive and high dependency care for the NHS. This discipline involves care of the critically unwell involving expert and close monitoring of chemically induced coma care.
Throughout my career, I have developed and maintained a passion for teaching and have coached and mentored many members of both professional and allied staff in order to reach their potential. In my spare time, I actively volunteer for Cancer Research UK, and am Vice-Chairlady for the Bridgwater Friends branch in Somerset, which despite being small is very busy and the branch has recently celebrated raising one million pounds for the main charity.
SUE STOCKTON
CARE & CLINICAL TRAINING LEAD
I joined Prestige Nursing & Care In January 2022. I qualified as a Registered Nurse with a BA in Professional Studies in Nursing from Queen Margaret University in Edinburgh in 1988, and attained an MSc in Nursing from Manchester University in 2004. I spent 33 years working in the NHS, 31 years of which was as a District Nurse where I was also a qualified Community Practice Teacher/Assessor and nurse prescriber.
In 2017, after a short stint working with NHS 111, I started work in the social care sector, firstly as a Regional Nurse, before moving into an Operational Manager position.
I have a passion for learning and development and am keen to working with my colleagues across Prestige to further develop this function and support our teams with reaching their potential.
SUE HOLLIDAY
NATIONAL PAEDIATRIC CLINICAL & SAFEGUARDING LEAD
I qualified as a Registered Nurse in 1994 at East Surrey Hospital and as a Paediatric Nurse in 2000 at Kingston and St George’s University Hospitals. I have gained a wealth of experience in a variety of settings firstly in adult surgical nursing, then working in the outback of Australia providing paediatric nursing in the community, paediatric care in a hospice and on general paediatric wards. My areas of interest include oncology and high dependency. I have always enjoyed teaching and have been a mentor to many colleagues.
I joined Prestige in April 2018 where I have been given the opportunity to develop in my role. As the Paediatric Clinical Lead and Paediatric Safeguarding Lead for the company, I am particularly proud of the work we have done to further develop our paediatric training.
MANDY AIKMAN
MOBILISATION COMPLEX NURSE SPECIALIST
I qualified as a Registered Adult Nurse in 2011 at Royal Preston Hospital through the University of Central Lancashire. I have gained a wealth of experience in a variety of different settings, firstly in Intensive Care at Preston then through multiple different hospitals across the North West. I then moved into Renal care before training as a Disability Analyst assessing for Personal Independence Payments. Following this was the start of my community based nursing journey. I worked in a complex care nursing unit for 12 months then moved into Complex home care.
I began working for Prestige Nursing & Care in January 2022 and love what I do. I provided clinical expertise, training and professional leadership to the Blackpool team, to ensure the safe planning and delivery of high quality care to adults with complex needs within their homes and community settings. I take great pride in my work and my aim is to always ensure person centred, holistic care is delivered to our clients and families.
As of February 2023 I am now the Mobilisation Complex Nurse Specialist covering England and Scotland.
My areas of interest include Complex Care, in particular Tracheostomy management and care. I have always enjoyed teaching and mentoring new staff and students within my career. My aim at prestige is to ensure support and training is always available to our carers and team members.
KIND WORDS FROM ONE OF OUR CLIENTS IN REDHILL
“We could not be happier with our choice of care provider. Prestige Nursing & Care have lived up to the high standards we were looking for. Professionalism and compassionate – from the management team to the carers. I would have no hesitation in recommending them to anyone who needs peace of mind, trust and quality of care.”
Andy – Client’s Son
CARE MANAGEMENT IN REDHILL AND EAST SURREY
Our responsive and reliable care at home service in Redhill means we can put care and support in place quickly and in many cases within 24-hours. Depending on your needs a comprehensive assessment will be conducted by either a registered nurse or our local care expert. We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back to your own home, enabling a plan of care and support to be developed that meets all your needs.
Our approach to care planning, whether it is for an hourly home care service, respite care or a permanent live-in care arrangement ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home. We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our team in Redhill made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support, giving you peace of mind that you or your loved one is receiving the very best home care.
Our Locations
COST OF OUR CARE IN REDHILL
The cost of our care is dependent on the level of care and support you require. If you are receiving our hourly care service, the overall cost will be determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in East Surrey Hospital if you are awaiting discharge to truly understand what you need and therefore how much care at home will cost.