Offering care services across England, we enable our clients to live safely and independently at home. We care for the elderly and support young adults and children. Our specialisation is in nursing and complex care services.
EXPERT CARE AT HOME IN REDHILL AND EAST SURREY,FOR ALL OF LIFE
Prestige Nursing & Care provides high-quality, personalised and expert home care services for every stage of life across Redhill and East Surrey, that evolve with the changing needs of those we care for.
Our comprehensive range of services provided by highly trained and compassionate carers, registered nurses and clinical experts in Redhill ensures our clients receive the right care at the right time, all delivered right at home. By combining the range of care services and skills of Prestige Nursing & Care and The Good Care Group, we can meet a client’s needs at every stage of their life.
Since 1971 we have been trusted by our clients and their families in Redhill to provide competent and compassionate care that is focused on improving health and overall well-being – all in the safety and comfort of the place people love most, their own home.
From those requiring specialist paediatric care, to adolescents and adults living with life-altering and complex conditions, through to older people, and couples who need home care and support with daily living, our established and accredited service means generations of people can live more independently with an improved quality of life – for all of life.
Prestige in Redhill provides a fully managed and regulated care at home service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality. We are very proud that the Care Quality Commission (CQC) has rated our service as ‘Good’ reflecting our focus on high-quality service delivery.
YOUR HOME IS BEST FOR A FULFILLED LIFE
We know through our experience of supporting thousands of people and their families in Redhill and East Surrey, that faced with the prospect of needing long-term care and support that most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.
For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.
Staying at home with our high-quality care at home service ensures that you can continue to live life your way, whilst benefitting from one-to-one care provided by a competent and compassionate carer whose focus it is to improve the quality of your life and enhance well-being.
WHAT OUR CLIENTS SAY IN REDHILL –CLIENT SURVEY 2020
Prestige Nursing & Care regularly seek feedback from their clients on the service they receive in Redhill and East Surrey so we can further improve the care we provide. 100% of those asked said they agreed or strongly agreed that their carers work to a high standard.
COMPLEX NURSE-LED CARE AT HOME IN REDHILL
Our established nurse-led service cares for generations of people – from babies who require paediatric care at home, to children with learning disabilities through to adolescents who have had a life-changing accident to adults and older people living with neurological conditions or other physical disabilities. Our care is aimed to facilitate independence, social interaction and emotional well-being whilst supporting people to fulfil their potential and live a purposeful and meaningful life.
Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams. Led by our Head of Clinical Services who has over 30 years clinical experience, our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.
Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.
KIND WORDS FROM ONE OF OUR CLIENTS IN REDHILL
“The carers have made a significant impact on both their lives, both mentally and physically. They are all totally committed to their jobs, with an excellent compassionate attitude. The team in Redhill has been professional, efficient and effective in providing care when we needed.”
Tina – Client’s Friend
HOME CARE SERVICES IN REDHILL
Our trusted and established care at home service in Redhill and across East Surrey can be provided in the following ways:
As it is sometimes referred is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Care at home can be provided from a 30 minute visit, to as many hours/visits throughout the day you require, one day or several days of the week depending on your care and support needs. For those who have complex needs, hourly care can be provided over a 24-hour period.
For when a permanent care arrangement is needed with greater levels of support around the clock to ensure a person can live well at home. Through our family of leading home care brands in the UK, we are able to offer award-winning live-in care rated ‘Outstanding’ by The Care Quality Commission (CQC) from The Good Care Group.
For those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.
COMPETENT AND COMPASSIONATE CARERS
When you choose Prestige Nursing & Care in Redhill you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect. All carers that join us complete our induction training programme, which goes above mandatory requirements.
We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients in Redhill and East Surrey. If a client is living with a a specialist condition, we will ensure they have all the training and support they need to provide effective care.
We are very proud of our carers – each and every one of them is dedicated to providing compassionate, sensitive and dignified home care that means our clients live a fulfilled and meaningful life, with independence and choice, for all of life.
AREAS WE COVER IN REDHILL AND EAST SURREY
Walton on Thames
COLLABORATING WITH OUR HEALTH AND SOCIAL CARE PARTNERS IN REDHILL AND EAST SURREY
We work collaboratively with our clients and their families to develop a thorough care and support plan that accurately reflects a person’s holistic needs. We also adopt a partnership approach to working with local authority partners, NHS services, multidisciplinary teams, therapists and other community bodies involved in a person’s care.
At Prestige Nursing & Care in Redhill we have formed a strong relationship with the teams at Surrey Social Services and Surrey Heartlands and work closely with Mole Valley and West Sussex Clinical Commissioning Group’s (CCGs). These working partnerships mean we are well-informed so we can provide continuity of care, ensuring the right care plan is in place at the right time, whilst responding efficiently to changing needs and strengthening care provision when required.
We work closely with hospital discharge teams at East Surrey Hospital and Caterham Dean enabling efficient and effective discharge for people with the right care in place.
WHAT IS INCLUDED IN OUR REDHILL HOMECARE SERVICE?
Expert-nurse led care
Sensitive personal care
Safe mobility at home
Efficient medication administration
Enabling effective and efficient discharge from hospital
Meal preparation and cooking
Household tasks in and out of the home
Enabling effective and efficient discharge from hospital
I have worked for Prestige Nursing & Care in Redhill for over four years. I left the retail industry to work within a more fulfilling role. I joined Prestige as Care Co-ordinator which helped me gain an in-depth knowledge about the provision of high-quality home care. I then became a Care Manager and was seconded to temporarily manage the Prestige branch in Dartford.
Since working at Prestige I have continued to develop my skills and qualifications and am proud to have achieved a Skills First Level 3 Diploma in Business Management, Skills First Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services – Adults Management. I am currently working towards Skills First Level 5 Diploma in Operational and Departmental Management.
I am now responsible for managing both the Redhill and Chingford branches. My heart has been, and always will be in care and I have a huge passion for ensuring people get the very best care and my team is supported to deliver the high standards of care we expect at Prestige in Redhill.
I began adult nursing in 2004 having previously spent around 20 years as a veterinary nurse in mixed practice. Since qualifying with a Dip. HE Nursing (Adult) from Plymouth University, I have gone on to gain experience in surgical urological care, including brachytherapy and hormonal implantation for control of prostate and bladder cancers. I also spent six years working in adult intensive and high dependency care for the NHS. This discipline involves care of the critically unwell involving expert and close monitoring of chemically induced coma care.
Throughout my career, I have developed and maintained a passion for teaching and have coached and mentored many members of both professional and allied staff in order to reach their potential. In my spare time, I actively volunteer for Cancer Research UK, and am Vice-Chairlady for the Bridgwater Friends branch in Somerset, which despite being small is very busy and the branch has recently celebrated raising one million pounds for the main charity.
As a Regional Clinical Lead with Prestige, I provide professional leadership and operational management to the registered nursing workforce, across the South West Region. Working alongside our expert regional nurse team I support all aspects of complex care provision ensuring every client receives compassionate high-quality care which is evidence based and aligned with best national practice guidance.
Sue has worked at Prestige Nursing & Care since 2018. She is a registered mental health nurse and has over 20 years’ experience supporting individuals and families affected by dementia.
During this time, Sue has held positions in community mental health services, healthcare research and higher education. Her doctorate focused on resilience and well-being in friends and family members who provide care and support to a person living with dementia.
Sue’s role at Prestige focuses on ensuring our services enable people with dementia to remain in their own homes, receiving person-centred care that builds their confidence, skills and promotes well-being. Sue set up a carers support group for families living with a rare dementia in 2017. This regional group is affiliated to Rare Dementia Support (RDS), a world-leading UK-based service provided by the UCL Dementia Research Centre (DRC) funded by The National Brain Appeal.
She was a committee member on the recently published NICE Guideline for Supporting adult carers [NG150] and is currently working with the NICE Quality Standards Advisory Committee for this guideline. Sue has worked as a Specialist Advisor to the Care Quality Commission since 2013, supporting the Commission’s regulatory activity in adult social care services for people with living dementia.
I always knew I wanted to be a children’s nurse even when I was in primary school. I achieved this in 2000, when I completed my Registered Nursing (Child) qualification at Kings College, London.
My first role as a nurse was at Great Ormond Street Hospital where I worked on a general neonatal surgical unit specialising in gastro-intestinal conditions. After gaining valuable experience, I then joined two nursing agencies in London providing both support in complex care packages and various London hospitals in the private and NHS sectors on surgical and medical wards. In 2012, I joined a Children’s Community Team in London, where I worked for seven years. It was a hugely rewarding role, with much of my time spent providing care and treatment for children with cancer.
The experience I gained as a Children’s Community Nurse has proved invaluable in my current role at Prestige Nursing & Care in Shrewsbury as I am able to support our teams of carers and nurses, as well as the children and families we care for to ensure they get a high-quality and competent nurse-led service.
I began nursing in 2003 having completed my nursing qualification with an Advanced Diploma in Adult Nursing. I first worked at Southampton General Hospital working in A + E, Neurology and Acute Medicine, and Cardiac High Dependency.
I then moved to Worthing and joined a local 20-bed nursing home as Clinical Lead, caring for people with late-stage dementia, supporting behaviour and mental health needs. In this role I played a pivotal part in improving compliance to meet CQC and adult services regulations. I was then promoted to Registered Manager and worked to achieve the Gold Standard Framework for end-of-life care for the home. During my time as a Registered Manager, I trained to teach safeguarding adults, continued to teach moving and handling, infection control and basic life support.
I joined Prestige in 2018 providing nursing care in hospitals, nursing homes and to people living in their own home as the Regional Nurse in Shrewsbury and other locations in the south west region. In my spare time I raise money for different charities, which include a 24-hour spin class for the MS Society last year.
I started my nursing career in 2013, having worked in the care home sector in a community setting. I graduated in 2016 with a BSc in Nursing from the University of West of England in 2016. I continued working in the community as a community nurse and then a community nurse team leader working to support a 200-patient caseload. Leading the team, we delivered person-centred care in the community for palliative patients, those with long term health condition and complex care needs working as part of a multi-disciplinary team. In 2017 I returned to the University of West England to further my clinical studies in physical assessment, clinical reasoning and facilitated learning. I was the practitioner of specialist interest for wound care within the district nurse team and I continue to have a strong interest in skin integrity and tissue viability.
On completion of my studies, I worked for a 78-bed care home as Deputy Manager, providing leadership for clinical care and nursing, delivering a high-quality person-centred care for pathway, complex nursing care and clinical intervention and advanced nursing dementia. I enjoy ensuring teams reach their full potential and are able to deliver the highest level of patient autonomy and person-centred care.
Prior to starting nursing, I had a career as a management consultant and latterly in the healthcare industry championing patient experience, something I remain passionate about.
KIND WORDS FROM ONE OF OUR CLIENTS IN REDHILL
“We could not be happier with our choice of care provider. Prestige Nursing & Care have lived up to the high standards we were looking for. Professionalism and compassionate – from the management team to the carers. I would have no hesitation in recommending them to anyone who needs peace of mind, trust and quality of care.”
Andy – Client’s Son
CARE MANAGEMENT IN REDHILL AND EAST SURREY
Our responsive and reliable care at home service in Redhill means we can put care and support in place quickly and in many cases within 24-hours. Depending on your needs a comprehensive assessment will be conducted by either a registered nurse or our local care expert. We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back to your own home, enabling a plan of care and support to be developed that meets all your needs.
Our approach to care planning, whether it is for an hourly home care service, respite care or a permanent live-in care arrangement ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home. We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our team in Redhill made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support, giving you peace of mind that you or your loved one is receiving the very best home care.
COST OF OUR CARE IN REDHILL
The cost of our care is dependent on the level of care and support you require. If you are receiving our hourly care service, the overall cost will be determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in East Surrey Hospital if you are awaiting discharge to truly understand what you need and therefore how much care at home will cost.
We know that the cost of our care in Redhill is very competitive when compared with other home care providers in the area. It is worth noting that when comparing the cost of home care with a care package in a care home, that the fee you pay for home care is actually for the care and support you receive. In a care home your weekly fee mainly covers your accommodation, food and social activities with the care package being only a small part of what you pay.
You may be entitled to either social care funding, healthcare funding or Government funding that could contribute to the cost of care at home. If you are faced with having to finance your own home care (known as self-funding care), there are initiatives available to you, including care fees annuities or equity release schemes that could provide the funds you need for your care and support.
JOIN OUR COMPETENT AND COMPASSIONATE TEAMIN REDHILL
Would you like to join a dedicated team committed to making a difference to the lives we care for by ensuring they can live well, for all of life. Search for care assistant jobs and nursing jobs in Redhill – start to make that difference today.
“I absolutely love working for Prestige Nursing & Care ”
“I feel extremely supported and my colleagues are wonderful caring people who regularly go above and beyond when visiting their clients. The best part of my job is knowing I am making a positive difference to my clients’ life. I am so proud to be part of the service provided by the team in Redhill.”
Lisa – Carer in Redhill
Contact our local care expert in Redhill to discuss your care requirements – we help you every step of the way