EXPERT CARE AT HOME IN PLYMOUTH AND SOUTH DEVON, FOR ALL OF LIFE

Prestige Nursing & Care provides high-quality, personalised and expert home care services for every stage of life across Plymouth and South Devon, that evolve with the changing needs of those we care for.

Our comprehensive range of services provided by highly trained and compassionate carers, registered nurses and clinical experts in Plymouth ensures our clients receive the right care at the right time, all delivered right at home. By combining the range of care services and skills of Prestige Nursing & Care and The Good Care Group, we can meet a client’s needs at every stage of their life.

Since 1997 we have been trusted by our clients and their families in Plymouth to provide competent and compassionate care that is focused on improving health and overall well-being – all in the safety and comfort of the place people love most, their own home.

From those requiring specialist paediatric care, to adolescents and adults living with life-altering and complex conditions, through to older people, and couples who need home care and support with daily living, our established and accredited service means generations of people can live more independently with an improved quality of life – for all of life.

Prestige in Plymouth provides a fully managed and regulated care at home service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality.  We are very proud that the Care Quality Commission (CQC) has rated our service as ‘Outstanding’ reflecting our focus on high-quality service delivery.

YOUR HOME IS BEST FOR A FULFILLED LIFE

We know through our experience of supporting thousands of people and their families in Plymouth and South Devon, that faced with the prospect of needing long-term care and support that most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.

For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.

Staying at home with our high-quality care at home service ensures that you can continue to live life your way, whilst benefitting from one-to-one care provided by a competent and compassionate carer whose focus it is to improve the quality of your life and enhance well-being.

WHAT OUR CLIENTS SAY IN PLYMOUTH – CLIENT SURVEY 2021

Prestige Nursing & Care regularly seek feedback from their clients on the service they receive in Plymouth and South Devon so we can further improve the care we provide.

  • 100% agreed or strongly agreed that the care team are well organised with good time keeping
  • 100% agreed or strongly agreed that they are supported to live life their way and retain their independence as much as possible
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COMPLEX NURSE-LED CARE AT HOME IN PLYMOUTH

Our established nurse-led service cares for generations of people – from babies who require paediatric care at home, to children with learning disabilities through to adolescents who have had a life-changing accident to adults and older people living with neurological conditions or other physical disabilities.  Our care is aimed to facilitate independence, social interaction and emotional well-being whilst supporting people to fulfil their potential and live a purposeful and meaningful life.

We are experts in the specialist care of conditions that impact a person’s ability to live well, including neurological conditions like dementia, Parkinson’s or motor neurone disease, physical disabilities such as muscular dystrophy and cerebral palsy, and palliative care for those who are nearing the end of their life.  We provide nurse-led clinical interventions including respiratory and airway support, like tracheostomy management, feeding support including PEG feeding and stoma and catheter care.

CLINICAL EXCELLENCE AT PRESTIGE NURSING & CARE

Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams.  Our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.

Through our partnership with Dementia UK, we have our own in-house Admiral Nurse. Our Admiral Nurse is a qualified mental health nurse with specialist knowledge and expertise relating to dementia and behaviours that challenge. They provide much-needed support to those living with dementia and their families, whilst supporting our carers to provide best practice dementia care that exceeds regulatory standards.

Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.

KIND WORDS FROM ONE OF OUR CLIENTS IN PLYMOUTH

“I am truly grateful for the support and help you have provided to my family.  When I contacted Prestige Nursing & Care you stepped up immediately and gave me the reassurance I needed at a time of great anxiety. My mother had a wonderful couple of weeks with your fantastic carers! The carers all worked so efficiently and effectively. Thank you.”

Sue – Client’s Daughter

HOME CARE SERVICES IN PLYMOUTH

Our trusted and established care at home service in Plymouth and across South Devon can be provided in the following ways:

HOURLY CARE
Hourly care / visiting care

As it is sometimes referred is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Care at home can be provided from a 30 minute visit, to as many hours/visits throughout the day you require, one day or several days of the week depending on your care and support needs. For those who have complex needs, hourly care can be provided over a 24-hour period.

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Live-in care

For when a permanent care arrangement is needed with greater levels of support around the clock to ensure a person can live well at home. Through our family of leading home care brands in the UK, we are able to offer award-winning live-in care rated ‘Outstanding’ by The Care Quality Commission (CQC) from The Good Care Group.

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Respite care

For those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.

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COMPETENT AND COMPASSIONATE CARERS

When you choose Prestige Nursing & Care in Plymouth you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect.  All carers that join us complete our induction training programme, which goes above mandatory requirements.

We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients in Plymouth and South Devon.  If a client is living with a specialist condition, we will ensure they have all the training and support they need to provide effective care.

We are very proud of our carers – each and every one of them is dedicated to providing compassionate, sensitive and dignified home care that means our clients live a fulfilled and meaningful life, with independence and choice, for all of life.

AREAS WE COVER IN PLYMOUTH, SOUTH DEVON AND CORNWALL

Callington

Ivybridge

Kingsbridge

Liskeard

Plymouth

Saltash

Tavistock

COLLABORATING WITH OUR HEALTH AND SOCIAL CARE PARTNERS IN PLYMOUTH AND SOUTH DEVON

We work collaboratively with our clients and their families to develop a thorough care and support plan that accurately reflects a person’s holistic needs.  We also adopt a partnership approach to working with local authority partners, NHS services, multidisciplinary teams, therapists and other community bodies involved in a person’s care.

At Prestige Nursing & Care in Plymouth we have formed a strong relationship with the teams at Plymouth Social Services and work closely with Devon Clinical Commissioning Group’s (CCGs).  These working partnerships mean we are well-informed so we can provide continuity of care, ensuring the right care plan is in place at the right time, whilst responding efficiently to changing needs and strengthening care provision when required.

We work closely with hospital discharge teams at Derriford Hospital enabling efficient and effective discharge for people with the right care in place. We also support local case management companies for rehabilitation and support of those living with acquired brain and spinal injuries.

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WHAT IS INCLUDED IN OUR PLYMOUTH HOME CARE SERVICE?

  • Condition-led care

  • Expert-nurse led care

  • Considerate companionship

  • Sensitive personal care

  • Safe mobility at home

  • Efficient medication administration

  • Enabling effective and efficient discharge from hospital

  • Meal preparation and cooking

  • Household tasks in and out of the home

  • Enabling effective and efficient discharge from hospital

  • Reablement care

  • Enablement care

  • Rehabilitation

  • Palliative/end-of-life care

MEET YOUR TEAM IN PLYMOUTH AND SOUTH DEVON

EMMA BONNEY

BRANCH MANAGER, PLYMOUTH

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My first experience in a care home had me fixed on a career in care. I remember going to visit to look around a care home and the first resident I met used to be a dancer in London – she was such a wonderful and interesting lady. From that moment I knew that I wanted to work to support older people and I spent six years working in residential care homes prior to joining Prestige Nursing & Care.

I joined Prestige in Plymouth in 2000 as Assistant Branch Manager which really helped me to understand the management and organisational aspect of providing care at home which I loved. The opportunity arose in 2005 to become Branch Manager and shortly after I became the Registered Manager in Plymouth. Whilst at Prestige I have achieved my QCF in Level 4 in Management and Level 5 managing services to support those at end-of-life.

My heart has always been in care and I have a true passion to deliver the high standards of care that means our clients can lead a fulfilled life and their families, and our carers are supported. I am proud to be working with such a wonderful team in Plymouth, whose focus is to ensure we deliver outstanding care and communication every day. Having worked in a care home, I believe that enabling people to stay in their own home in familiar surroundings can have such a positive impact on their overall well-being – I find this very rewarding.

In 2019 I was delighted that the Plymouth team was awarded an Outstanding rating from the Care Quality Commission (CQC), which was an absolute honour. It is even more special to be one of the very few home care providers in the area to achieve the highest rating.

Abbie Nicholls

Adult Nurse South & West

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I undertook my training at the University of Suffolk and graduated with a 2:1 degree in Adult Nursing in 2018. Whilst training, I worked as a Health Care Assistant and also as a Paediatric Audiology Assistant.  After qualifying, I started working as a community nurse within Plymouth. I was then promoted to community sister in 2020 managing a team of six other nurses and a diverse caseload of patients. Community nursing provided me with a multitude of skills and knowledge around different areas such as end of life care, wound care, catheter care and medication management. The experience I gained working as a community nurse and sister has proved invaluable to my current role at Prestige which I began in June 2021.I am always keen to learn new things and share my knowledge. I am very passionate about care in the community and believe that people should be within their own environments, with the correct support for as long as possible. I feel very strongly about promoting independence, excellent communication and ensuring that care is always person-centred.

 

VANESSA BROOKS-OKE

REGIONAL CLINICAL LEAD

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I began adult nursing in 2004 having previously spent around 20 years as a veterinary nurse in mixed practice. Since qualifying with a Dip. HE Nursing (Adult) from Plymouth University, I have gone on to gain experience in surgical urological care, including brachytherapy and hormonal implantation for control of prostate and bladder cancers.  I also spent six years working in adult intensive and high dependency care for the NHS.  This discipline involves care of the critically unwell involving expert and close monitoring of chemically induced coma care.

Throughout my career, I have developed and maintained a passion for teaching and have coached and mentored many members of both professional and allied staff in order to reach their potential.  In my spare time, I actively volunteer for Cancer Research UK, and am Vice-Chairlady for the Bridgwater Friends branch in Somerset, which despite being small is very busy and the branch has recently celebrated raising one million pounds for the main charity.

As a Regional Clinical Lead with Prestige, I provide professional leadership and operational management to the registered nursing workforce, across the South West Region.   Working alongside our expert regional nurse team I support all aspects of complex care provision ensuring every client receives compassionate high-quality care which is evidence based and aligned with best national practice guidance.

SOPHIE GARDINER

Regional Adult Nurse South & West

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I have been working within health and social care since 2008, starting as a carer within hospitals, nursing homes and the community. I later qualified as a Registered Adult Nurse at the University of the West of England.

Following my registration I began working at a level 1 Neuro rehabilitation unit. In 2021 I took a short break from the traditional Nursing role to undertake a position as a Covid-19 vaccine research Nurse.
I have a strong background in multi-disciplinary working which has given me great insight into the positive impact that a multi-skilled and collaborative team can have for the client.
My professional interests include acute and chronic neurological conditions, complex care and rehabilitation. Additionally I have a strong interest in equality within healthcare, health and social care reform and care worker wellbeing.

I like to keep well informed of new and emerging Nursing practices born from innovative research to ensure that clients receive the very best nursing care.

DR SUE JONES

CONSULTANT ADMIRAL NURSE

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Sue has worked at Prestige Nursing & Care since 2018. She is a registered mental health nurse and has over 20 years’ experience supporting individuals and families affected by dementia.

During this time, Sue has held positions in community mental health services, healthcare research and higher education. Her doctorate focused on resilience and well-being in friends and family members who provide care and support to a person living with dementia.

Sue’s role at Prestige focuses on ensuring our services enable people with dementia to remain in their own homes, receiving person-centred care that builds their confidence, skills and promotes well-being. Sue set up a carers support group for families living with a rare dementia in 2017. This regional group is affiliated to Rare Dementia Support (RDS), a world-leading UK-based service provided by the UCL Dementia Research Centre (DRC) funded by The National Brain Appeal.

She was a committee member on the recently published NICE Guideline for Supporting adult carers [NG150] and is currently working with the NICE Quality Standards Advisory Committee for this guideline. Sue has worked as a Specialist Advisor to the Care Quality Commission since 2013, supporting the Commission’s regulatory activity in adult social care services for people with living dementia.

SUE HOLLIDAY

REGISTERED NURSE

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I qualified as a Registered Nurse in 1994 at East Surrey Hospital and as a Paediatric Nurse in 2000 at Kingston and St George’s University Hospitals. I have gained a wealth of experience in a variety of settings firstly in adult surgical nursing, then working in the outback of Australia providing paediatric nursing in the community, paediatric care in a hospice and on general paediatric wards. My areas of interest include oncology and high dependency. I have always enjoyed teaching and have been a mentor to many colleagues.

I joined Prestige in April 2018 where I have been given the opportunity to develop in my role. As the Paediatric Clinical Lead and Paediatric Safeguarding Lead for the company, I am particularly proud of the work we have done to further develop our paediatric training.

KIND WORDS FROM ONE OF OUR CLIENTS IN PLYMOUTH

“I would like to thank the team at Prestige Nursing & Care for their hard work and dedication in caring for my late step-mother. We were very impressed – there was always someone to help us. The carers were exceptional and very reassuring.  We have been so pleased with Prestige in Plymouth I have asked them to assess my father for them to care for him.”

Sylvia – Client’s Stepdaughter

CARE MANAGEMENT IN PLYMOUTH AND SOUTH DEVON

Our responsive and reliable care at home service in Plymouth means we can put care and support in place quickly and in many cases within 24-hours.   Depending on your needs a comprehensive assessment will be conducted by either a registered nurse or our local care expert.  We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back to your own home, enabling a plan of care and support to be developed that meets all your needs.

Our approach to care planning, whether it is for an hourly home care service, respite care or a permanent live-in care arrangement ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home.  We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our team in Plymouth made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support, giving you peace of mind that you or your loved one is receiving the very best home care.

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COST OF OUR CARE IN PLYMOUTH

The cost of our care is dependent on the level of care and support you require.  If you are receiving our hourly care service, the overall cost will be determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in Derriford Hospital if you are awaiting discharge to truly understand what you need and therefore how much care at home will cost.

We know that the cost of our care in Plymouth is very competitive when compared with other home care providers in the area.  It is worth noting that when comparing the cost of home care with a care package in a care home, that the fee you pay for home care is actually for the care and support you receive.  In a care home your weekly fee mainly covers your accommodation, food and social activities with the care package being only a small part of what you pay.

You may be entitled to either social care funding, healthcare funding or Government funding that could contribute to the cost of care at home.  If you are faced with having to finance your own home care (known as self-funding care), there are initiatives available to you, including care fees annuities or equity release schemes that could provide the funds you need for your care and support.

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JOIN OUR COMPETENT AND COMPASSIONATE TEAM IN PLYMOUTH

Would you like to join a dedicated team committed to making a difference to the lives we care for by ensuring they can live well, for all of life. Search for care assistant jobs and nursing jobs in Plymouth – start to make that difference today.

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“I have found Prestige Nursing & Care to be the best care provider I have worked for in every respect”

“The management team are friendly and approachable, and the training is excellent. Thank you so much Emma, for all you and your team have done to support me.”

Jade – Carer in Plymouth

Contact our local care expert in Plymouth to discuss your care requirements – we will help you every step of the way


01752 280 601