EXPERT CARE AT HOME IN BRISTOL AND THE SOUTH WEST, FOR ALL OF LIFE

Prestige Nursing & Care provides high-quality, personalised and expert home care services for every stage of life across Bristol and the South West, that evolve with the changing needs of those we care for.

Our comprehensive range of services provided by highly trained and compassionate carers, registered nurses and clinical experts in Bristol ensures our clients receive the right care at the right time, all delivered right at home. By combining the range of care services and skills of Prestige Nursing & Care and The Good Care Group, we can meet a client’s needs at every stage of their life.

Since 1945 Prestige Nursing & Care has been trusted by our clients and their families in Bristol to provide competent and compassionate care that is focused on improving health and overall well-being – all in the safety and comfort of the place people love most, their own home.

From those requiring specialist paediatric care, to adolescents and adults living with life-altering and complex conditions, through to older people, and couples who need home care and support with daily living, our established and accredited service means generations of people can live more independently with an improved quality of life – for all of life.

Prestige in Bristol provides a fully managed and regulated care at home service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality.  We are very proud that the Care Quality Commission (CQC) has rated our service as ‘Good’ reflecting our focus on high-quality service delivery.

YOUR HOME IS BEST FOR A FULFILLED LIFE

We know through our experience of supporting thousands of people and their families in Bristol and the South West, that faced with the prospect of needing long-term care and support that most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.

For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.

Staying at home with our high-quality care at home service ensures that you can continue to live life your way, whilst benefitting from one-to-one care provided by a competent and compassionate carer whose focus it is to improve the quality of your life and enhance well-being.

WHAT OUR CLIENTS SAY IN BRISTOL – CLIENT SURVEY 2020

Prestige Nursing & Care regularly seek feedback from their clients on the service they receive in Bristol and the South West so we can further improve the care we provide.

  • 100% strongly agreed that Prestige Nursing & Care carers are professional, trustworthy and positive
  • 100% agreed or strongly agreed that the branch team respond quickly if their needs or wishes change
  • 100% strongly agreed that they feel safer than they did before Prestige Nursing & Care provided care for them
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COMPLEX NURSE-LED CARE AT HOME IN BRISTOL

Our established nurse-led service cares for generations of people – from babies who require paediatric care at home, to children with learning disabilities through to adolescents who have had a life-changing accident to adults and older people living with neurological conditions or other physical disabilities. Our care is aimed to facilitate independence, social interaction and emotional well-being whilst supporting people to fulfil their potential and live a purposeful and meaningful life.

We are experts in the specialist care of conditions that impact a person’s ability to live well, including neurological conditions like dementia, Parkinson’s or motor neurone disease, physical disabilities such as muscular dystrophy and cerebral palsy, and palliative care for those who are nearing the end of their life.  We provide nurse-led clinical interventions including respiratory and airway support, like tracheostomy management, feeding support including PEG feeding and stoma and catheter care.

CLINICAL EXCELLENCE AT PRESTIGE NURSING & CARE

Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams. Led by our Head of Clinical Services who has over 30 years clinical experience, our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.

Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.

KIND WORDS FROM ONE OF OUR CLIENTS IN BRISTOL

“I wanted to thank all of the care team at Prestige Nursing & Care in Bristol for a wonderful job whilst our family have been away on holiday. I cannot praise the carers and team enough for keeping Dad safe and well during these uncertain times that we are all experiencing.”

John – Client’s Son

HOME CARE SERVICES IN BRISTOL

Our trusted and established care at home service in Bristol and across the South West can be provided in the following ways:

HOURLY CARE
Hourly care / visiting care

As it is sometimes referred is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Care at home can be provided from a 30 minute visit, to as many hours/visits throughout the day you require, one day or several days of the week depending on your care and support needs. For those who have complex needs, hourly care can be provided over a 24-hour period.

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Live-in care

For when a permanent care arrangement is needed with greater levels of support around the clock to ensure a person can live well at home. Through our family of leading home care brands in the UK, we are able to offer award-winning live-in care rated ‘Outstanding’ by The Care Quality Commission (CQC) from The Good Care Group.

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Respite care

For those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.

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COMPETENT AND COMPASSIONATE CARERS

When you choose Prestige Nursing & Care in Bristol you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect.  All carers that join us complete our induction training programme, which goes above mandatory requirements.

We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients in Bristol and the South West.  If a client is living with a specialist condition, we will ensure they have all the training and support they need to provide effective care.

We are very proud of our carers – each and every one of them is dedicated to providing compassionate, sensitive and dignified home care that means our clients live a fulfilled and meaningful life, with independence and choice, for all of life.

AREAS WE COVER IN BRISTOL AND THE SOUTH WEST

Bristol (central)

Frampton Cottrell

Hallen

Henbury

Horfield

Keysham

Kingswood

Lawrence Weston

Nailsea

Portishead

Severn Beach

Staple Hill

Warmley

Westbury-on-Trym

 

Whitchurch

Withywood

Yate

COLLABORATING WITH OUR HEALTH AND SOCIAL CARE PARTNERS IN BRISTOL AND THE SOUTH WEST

We work collaboratively with our clients and their families to develop a thorough care and support plan that accurately reflects a person’s holistic needs.  We also adopt a partnership approach to working with local authority partners, NHS services, multidisciplinary teams, therapists and other community bodies involved in a person’s care.

At Prestige Nursing & Care in Bristol we have formed a strong relationship with the teams at Bristol City, South Gloucestershire and Somerset County Council, and work closely with North Somerset and Bristol Clinical Commissioning Group’s (CCGs).  These working partnerships mean we are well-informed so we can provide continuity of care, ensuring the right care plan is in place at the right time, whilst responding efficiently to changing needs and strengthening care provision when required.

We work closely with hospital discharge teams at University Hospitals Bristol, Bristol Royal Infirmary and St Michael’s Hospital enabling efficient and effective discharge for people with the right care in place.

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WHAT IS INCLUDED IN OUR BRISTOL HOME CARE SERVICE?

  • Condition-led care

  • Expert-nurse led care

  • Considerate companionship

  • Sensitive personal care

  • Safe mobility at home

  • Efficient medication administration

  • Enabling effective and efficient discharge from hospital

  • Meal preparation and cooking

  • Household tasks in and out of the home

  • Enabling effective and efficient discharge from hospital

  • Reablement care

  • Enablement care

  • Rehabilitation

  • Palliative/end-of-life care

MEET YOUR TEAM IN BRISTOL AND THE SOUTH WEST

SIMON O’NEILL

BRANCH MANAGER, BRISTOL

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I have been working for Prestige Nursing & Care in Bristol since November 2019 as Branch Manager. I have seven years’ experience working within the health and social care sector. Prior to joining Prestige, I have held various management positions at a number of care providers and healthcare recruitment agencies. Within these roles my main responsibilities have been to ensure clients receive the very best care and that team members feel supported, undertake the most relevant training and are developed to enable them to provide the highest quality of care to clients.

I decided to work within the health and social care sector as I have a passion for helping others and wanted to make positive differences to people’s lives. I joined Prestige Nursing & Care because the company and its team members go over and beyond what is required to support its clients and team members.

VANESSA BROOKS-OKE

REGIONAL CLINICAL LEAD

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I began adult nursing in 2004 having previously spent around 20 years as a veterinary nurse in mixed practice. Since qualifying with a Dip. HE Nursing (Adult) from Plymouth University, I have gone on to gain experience in surgical urological care, including brachytherapy and hormonal implantation for control of prostate and bladder cancers.  I also spent six years working in adult intensive and high dependency care for the NHS.  This discipline involves care of the critically unwell involving expert and close monitoring of chemically induced coma care.

Throughout my career, I have developed and maintained a passion for teaching and have coached and mentored many members of both professional and allied staff in order to reach their potential.  In my spare time, I actively volunteer for Cancer Research UK, and am Vice-Chairlady for the Bridgwater Friends branch in Somerset, which despite being small is very busy and the branch has recently celebrated raising one million pounds for the main charity.

As a Regional Clinical Lead with Prestige, I provide professional leadership and operational management to the registered nursing workforce, across the South West Region.   Working alongside our expert regional nurse team I support all aspects of complex care provision ensuring every client receives compassionate high-quality care which is evidence based and aligned with best national practice guidance.

DR SUE JONES

CONSULTANT ADMIRAL NURSE

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Sue has worked at Prestige Nursing & Care since 2018. She is a registered mental health nurse and has over 20 years’ experience supporting individuals and families affected by dementia.

During this time, Sue has held positions in community mental health services, healthcare research and higher education. Her doctorate focused on resilience and well-being in friends and family members who provide care and support to a person living with dementia.

Sue’s role at Prestige focuses on ensuring our services enable people with dementia to remain in their own homes, receiving person-centred care that builds their confidence, skills and promotes well-being. Sue set up a carers support group for families living with a rare dementia in 2017. This regional group is affiliated to Rare Dementia Support (RDS), a world-leading UK-based service provided by the UCL Dementia Research Centre (DRC) funded by The National Brain Appeal.

She was a committee member on the recently published NICE Guideline for Supporting adult carers [NG150] and is currently working with the NICE Quality Standards Advisory Committee for this guideline. Sue has worked as a Specialist Advisor to the Care Quality Commission since 2013, supporting the Commission’s regulatory activity in adult social care services for people with living dementia.

ANGELA STRACHAN

REGISTERED NURSE

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I always knew I wanted to be a children’s nurse even when I was in primary school.  I achieved this in 2000, when I completed my Registered Nursing (Child) qualification at Kings College, London.

My first role as a nurse was at Great Ormond Street Hospital where I worked on a general neonatal surgical unit specialising in gastro-intestinal conditions.  After gaining valuable experience, I then joined two nursing agencies in London providing both support in complex care packages and various London hospitals in the private and NHS sectors on surgical and medical wards.  In 2012, I joined a Children’s Community Team in London, where I worked for seven years.  It was a hugely rewarding role, with much of my time spent providing care and treatment for children with cancer.

The experience I gained as a Children’s Community Nurse has proved invaluable in my current role at Prestige Nursing & Care in Shrewsbury as I am able to support our teams of carers and nurses, as well as the children and families we care for to ensure they get a high-quality and competent nurse-led service.

MARIE WHEELER

REGISTERED NURSE

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I began nursing in 2003 having completed my nursing qualification with an Advanced Diploma in Adult Nursing.  I first worked at Southampton General Hospital working in A + E, Neurology and Acute Medicine, and Cardiac High Dependency.

I then moved to Worthing and joined a local 20-bed nursing home as Clinical Lead, caring for people with late-stage dementia, supporting behaviour and mental health needs. In this role I played a pivotal part in improving compliance to meet CQC and adult services regulations.  I was then promoted to Registered Manager and worked to achieve the Gold Standard Framework for end-of-life care for the home.  During my time as a Registered Manager, I trained to teach safeguarding adults, continued to teach moving and handling, infection control and basic life support.

I joined Prestige in 2018 providing nursing care in hospitals, nursing homes and to people living in their own home as the Regional Nurse in Shrewsbury and other locations in the south west region. In my spare time I raise money for different charities, which include a 24-hour spin class for the MS Society last year.

KIM WHITLOCK

REGISTERED NURSE

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I started my nursing career in 2013, having worked in the care home sector in a community setting.  I graduated in 2016 with a BSc in Nursing from the University of West of England in 2016.  I continued working in the community as a community nurse and then a community nurse team leader working to support a 200-patient caseload. Leading the team, we delivered person-centred care in the community for palliative patients, those with long term health condition and complex care needs working as part of a multi-disciplinary team.  In 2017 I returned to the University of West England to further my clinical studies in physical assessment, clinical reasoning and facilitated learning.  I was the practitioner of specialist interest for wound care within the district nurse team and I continue to have a strong interest in skin integrity and tissue viability.

On completion of my studies, I worked for a 78-bed care home as Deputy Manager, providing leadership for clinical care and nursing, delivering a high-quality person-centred care for pathway, complex nursing care and clinical intervention and advanced nursing dementia.  I enjoy ensuring teams reach their full potential and are able to deliver the highest level of patient autonomy and person-centred care.

Prior to starting nursing, I had a career as a management consultant and latterly in the healthcare industry championing patient experience, something I remain passionate about.

KIND WORDS FROM OUR CLIENT IN BRISTOL

“I would like to say huge thank you to the team in Bristol. Please pass on my compliments to the carers who look after mum – they are amazing, and I would not change them for anything. She is so well cared for.”

Sarah – Client’s Daughter

CARE MANAGEMENT IN BRISTOL AND THE SOUTH WEST

Our responsive and reliable care at home service in Bristol means we can put care and support in place quickly and in many cases within 24-hours. Depending on your needs a comprehensive assessment will be conducted by either a registered nurse or our local care expert.  We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back to your own home, enabling a plan of care and support to be developed that meets all your needs.

Our approach to care planning, whether it is for an hourly home care service, respite care or a permanent live-in care arrangement ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home.  We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our team in Bristol made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support, giving you peace of mind that you or your loved one is receiving the very best home care.

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COST OF OUR CARE IN BRISTOL

The cost of our care is dependent on the level of care and support you require.  If you are receiving our hourly care service, the overall cost will be determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in hospital if you are awaiting discharge to truly understand what you need and therefore how much care at home will cost.

We know that the cost of our care in Bristol is very competitive when compared with other home care providers in the area.  It is worth noting that when comparing the cost of home care with a care package in a care home, that the fee you pay for home care is actually for the care and support you receive.  In a care home your weekly fee mainly covers your accommodation, food and social activities with the care package being only a small part of what you pay.

You may be entitled to either social care funding, healthcare funding or Government funding that could contribute to the cost of care at home.  If you are faced with having to finance your own home care (known as self-funding care), there are initiatives available to you, including care fees annuities or equity release schemes that could provide the funds you need for your care and support.

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JOIN OUR COMPETENT AND COMPASSIONATE TEAM IN BRISTOL

Would you like to join a dedicated team committed to making a difference to the lives we care for by ensuring they can live well, for all of life. Search for care assistant jobs and nursing jobs in Bristol – start to make that difference today.

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“It is a pleasure to work for Prestige Nursing & Care in Bristol”

“They have always been very helpful, flexible, proactive and professional. They also support me with my professional development and provide excellent training which I really appreciate. It is important to me that after training that I have learnt something new, as I find this so motivating.”

Eniko – Carer in Bristol

Contact our local care expert in Bristol to discuss your care requirements – we will help you every step of the way


01173 215 211