Guide to arranging care services at home

Arranging care and support for you, or a loved one, at home is becoming more usual, as more people realise the benefits of remaining independent in their own home. Care and support can range from personal care (help with washing, toileting and dressing) to more specialist care.

How to arrange care at home will vary depending on whether you require an amount of financial assistance, or decide to fund the cost privately. At Prestige Nursing + Care, we have many years’ experience with GPs and local NHS health care providers and local authority social services to ensure that the best choice for the care and

Understanding the type of care needed

Should you decide to fund care at home privately, you will need to understand the type of care and support you, or a loved one require. It’s important that the care and support you receive is individual to you. This will help inform the type of private nursing and care agency you choose.

Start by talking to your GP or local community healthcare team, who are regulated by your local Care Commissioning Group, or CCG. Your GP will make contact with your local council’s social services team to arrange an assessment of your care needs; they will also advise if you need more specialist care.

The social services team will also undertake a financial assessment to see if you are eligible for assistance. It is possible that the cost of the care you require may be funded, sometimes in full.

In England and Wales you may be required to make a financial contribution to your recommended care package, or to supplement the care and support by your local council, or CCG, by purchasing extra help from independent agencies, such as Prestige. (Prestige is also one of the approved agencies who provide highly qualified carers and registered nurses for local council and CCG teams.)

In Scotland there is no financial assessment for people aged 65 and over as the majority of care is provided free of charge.
Alternatively, you can choose to pay for your care privately, and use a company, such as Prestige.

Choosing a private care agency

Is the agency regulated?

It is important that you choose only a private care agency that is registered and regulated by the Government. There are four care regulators in the UK and all make inspection reports information available online.

Each Prestige branch is regulated with the CQC; our sister company, Elite Care, is registered with the Care Inspectorate.

Who owns the agency?

Check who owns the private care agency. Some will be single branches of much larger companies, some will be independently owned and some will be franchised – this means they are managed locally but are controlled by the business model of another company, which could be overseas.

Prestige is a family-owned and managed business, based in Epsom, Surrey.

Does your GP, community health team, or local social services team know the agency?

Local social services teams will maintain a list of approved agencies with whom they work. Prestige is an approved social services agency.

Can anyone recommend the agency?

Check also review sites, such as www.homecare.co.uk  and NHS Choices and speak with local residential care and nursing homes for recommendations.

What else should I check?

Before making a decision it is very important that you meet with the agency and understand how they work, and if they can provide the type of individual care and support for you, or your loved one.

You should also check the quality of their staff. What type of carer and registered nurse do they recruit? How many employment checks are made? Are all carers and nurses DBS checked? Will they provide references from current clients? If you employ your own care worker you should be aware of your potential obligations as an employer.

At Prestige, every member of our team  undergoes a stringent set of checks and additional training before they can support and care for our clients.

Impartial advice and guidance for care at home

Prestige can provide impartial advice and support for you, or a loved one, to make the right choices for the type of care and support you need. See also our advice and tips under Advice & Support.

Please contact us to discuss your care and support needs. Our help and advice is impartial and without obligation. You can also contact one of our friendly local teams or call us on 0845 6000 949.

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We are here to take your call and will provide impartial support and guidance – contact our friendly care experts today to discuss your nurse-led care needs.


0808 239 1525

Jobs FAQs

What shifts or rotas are available for professional carers?

Our branches have a wide variety of hours and rotas which means it’s possible to find shifts that fit in with your life situation, whether you want a full time role or are just looking for a few hours a week. All that we ask is that you commit to the hours you can do two weeks in advance.

Do I need care experience to join?

Six months’ professional care experience is ideal - such as a domiciliary carer, care assistant, homecare worker, support worker or healthcare assistant. However, if you are new to care some branches do offer training leading to care certificates, so please contact the recruitment team to discuss on 0808 239 9716.

Do I need a driving licence?

A full clean driving is required for some roles, but not all. Job roles normally state if a driving licence is required, but if you are unsure then please contact the recruitment team on 0808 239 9716.

What pre-employment checks do you do?

To join Prestige Nursing & Care as a professional carer you will be required to apply for a DBS (Disclosure and Barring Service) check, unless you are registered with the update service.

We can help you apply via your local branch. When you work with children and vulnerable adults a DBS check is a legal requirement. Find out more about DBS checks: https://www.gov.uk/government/organisations/disclosure-and-barring-service/about.

We also require two professional references, one of which should be your current or most recent employer.

Finally, you will be required to provide proof of eligibility to work in the UK, NI number, ID and proof of address. Your recruiter will talk you through all requirements and support you all the way.

What training do I need to complete before starting work?

You will need to complete both online e-learning modules and virtual training via Microsoft Teams. This is very flexible and can be completed from home as long as you have a compatible device. Find out more about the training we offer.

Is the training free?

Yes, the training is completely free.

Do you offer regular patterns of work?

Yes, our branches offer a wide variety of hours and shift patterns.

Will I be employed by Prestige Nursing & Care?

You would become a member of our team with a contract for services. You would be eligible for things like SSP and holiday, as well as a NEST workplace pension.

How old do you have to be to work as a carer?

You need to be 18 years old to join our care team and there is no upper age limit.

How often will I get paid?

We pay all our professional carers weekly.