Care Coordinator

Are you a proactive, organised and compassionate care professional ready to take the next step in your career?

At Prestige Nursing & Care, people are at the heart of everything we do. As our Care Coordinator, you will play a vital role in ensuring the smooth running of our care services and the delivery of safe, reliable and high-quality support to our clients and care teams.

With more than 80 years of experience in the home care sector, Prestige Nursing & Care is a trusted provider of personalised and specialist care. We are committed to making life better for our clients, colleagues and communities.

Your Role

You will play a key part in the success of our Chichester branch by coordinating care delivery, supporting frontline teams and maintaining high standards of quality and compliance.

This role is ideal for an experienced care coordinator or planner who is proactive, solution-focused and confident working in a busy, people-centred environment.

Key Relationships

Internal

• Branch team
• Regional Manager
• Business Development Manager
• Recruitment Consultant
• Branch Nurses
• Field Care Supervisors and Field Care Managers

External

• Clients and their families
• Healthcare professionals
• Social workers
• Case managers
• Commissioners and service providers
• Potential new clients and referral partners

Main Responsibilities

• Ensure all scheduled client visits are safely covered each day.
• Prepare and finalise rotas at least four weeks in advance.
• Allocate care staff according to client needs, preferences, skills and continuity requirements.
• Organise and coordinate quality visits for Field Care Supervisors and Field Care Managers.
• Liaise with Branch Nurses regarding complex care assessments, training and competency checks.
• Keep care teams informed of changes to client needs, risks and care plans.
• Maintain strong and professional relationships with clients, families and frontline colleagues.
• Respond promptly and professionally to queries, concerns and changes in care requirements.
• Work alongside care planners to coordinate services within an allocated geographical area.
• Collaborate with healthcare professionals, social workers, case managers and multidisciplinary teams.
• Ensure records, office systems and operational procedures are accurate and compliant.
• Prepare operational and management reports as required.
• Identify local business development opportunities alongside the Branch Manager.
• Promote excellent internal customer service and effective teamwork.
• Participate in the on-call rota, including approximately one weekend in four.
• Support neighbouring branches when required.
• Contribute flexibly to the day-to-day running of the branch.
• Carry out any other reasonable duties appropriate to the role.

Key Accountabilities

• All client visits are covered safely and effectively.
• Rotas are completed and communicated at least four weeks in advance.
• Care staff are matched appropriately to client needs and preferences.
• Changes to rotas and care plans are communicated promptly to all relevant parties.
• Positive relationships are maintained with clients, families, colleagues and external professionals.
• Records and systems remain accurate, complete and compliant.
• Service quality, continuity and client satisfaction are consistently supported.

Essential Requirements

• Previous experience in a care coordination, scheduling or care planning role.
• A proactive and solution-focused approach.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work calmly and effectively in a fast-paced environment.
• Confidence using rota, scheduling, CRM or care management systems.
• Ability to manage competing priorities and respond to urgent staffing issues.
• Commitment to equality, diversity, inclusion and person-centred care.
• Willingness to participate in the on-call rota.

Desirable Requirements

• Full UK driving licence and access to a vehicle.
• Experience coordinating complex or nurse-led care packages.
• Confidence promoting branch services to potential clients and professional stakeholders.
• Awareness of regulatory requirements and quality standards within home care.
• Passion for continuous improvement and service excellence.

Core Competencies

• Care coordination and rota planning
• Problem-solving and decision-making
• Communication and relationship management
• Customer service
• Teamwork and collaboration
• Attention to detail
• IT literacy
• Quality and compliance awareness
• Ability to work under pressure
• Commercial and business awareness

Our Values

Care made better
Providing compassionate care for those we support and for one another.

Quality made better
Maintaining high standards of dignity, safety, care and respect.

Life made better
Exceptional people delivering exceptional care within the community.

What We Offer

• Competitive salary
• £750 welcome bonus
• 28 day’s annual leave, including bank holidays, increasing with length of service
• An additional paid day off for your birthday
• Flexible and family-friendly policies
• Recognition programmes celebrating excellent performance
• Annual Leave Purchase Scheme
• Cycle to Work Scheme
• Blue Light Card and Health Service Discounts
• Health cash plan, allowing claims of up to £1,000 per year towards eligible healthcare expenses
• 24/7 GP access
• Confidential Employee Assistance Programme
• Full clinical induction
• Bespoke complex care training
• Continuous professional development
• Career progression opportunities