Care Planner

Job Title: Care Planner
Location: Dartford
Salary: £26,000 – £29,000 per annum
Hours: Monday – Friday, Full Time (On-site working, plus on-call duties)

People are at the very heart of Prestige Nursing & Care, and we want to make life better for them. Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high-quality, personalised and specialist home care services to our clients and our communities.

Your Role at Prestige Nursing & Care

We are looking for an experienced Care Planner with solid planning and rostering experience, matched with a flexible, enthusiastic and can-do attitude, to join our Dartford team.

Previous experience as a Care Planner / Care Coordinator within a domiciliary/home care setting is essential.

You will assist and support the Branch Manager in ensuring key business and compliance targets are achieved, while also supporting recruitment to aid branch growth.

As one of our strategic priorities is sustainable growth, this is an exciting role with plenty of opportunity to contribute to the continued success of the branch.

We offer a supportive working environment with excellent opportunities for learning and development, alongside a friendly, agile and flexible working culture.

The Care Planner is responsible for promoting Prestige Nursing & Care while ensuring the effective utilisation of nursing and care resources, aligning staff availability with client requirements while maintaining the highest standards of quality, compliance and safety.

Responsibilities

Ensuring all client visits are covered on a daily basis.
Organising Quality Visits for the Field Care Supervisors and Field Care Managers.
Liaising with Branch Nurses to support assessments, training and competencies for complex care packages.
Providing excellent customer service to both internal and external stakeholders.
Liaising confidently with healthcare professionals, social workers and case managers.
Ensuring compliance with all office systems, policies and procedures.
Taking ownership of your allocated area and working collaboratively with other Care Planners to ensure care is fully covered.
Communicating with frontline colleagues regarding changes to clients’ care needs.
Maintaining excellent relationships with existing clients, carers and colleagues.
Identifying new business opportunities alongside the Branch Manager to support branch growth.
Working with multidisciplinary teams to maximise opportunities to meet clients’ care needs.
Ensuring the effective placement of frontline colleagues to meet client requirements.
Preparing ad hoc reports as required.

General Responsibilities

Supporting the wider team with day-to-day responsibilities when required.
Working confidently using your own initiative when lone working.
Championing excellent internal customer service.
Undertaking any other reasonable duties requested by your manager.

Essential Experience (Must Have)

Previous experience working as a Care Planner / Care Coordinator within a domiciliary/home care setting is essential.
Experience using electronic care planning and rostering systems.
Experience managing complex care rotas and responding effectively to last-minute changes.
Knowledge of working within a CQC-regulated care environment.
Experience liaising with carers, clients, families, local authorities and healthcare professionals.
Strong understanding of compliance, safer recruitment and care sector regulations.
A full UK driving licence and access to a vehicle is desirable but not essential.

Skills and Qualifications

Confident in promoting the branch.
Self-motivated with a positive, proactive attitude.
Computer literate with good IT skills.
Passionate about delivering excellent care and service.
Excellent organisational and time management skills.
Understanding of target setting and performance management.
Strong relationship-building and communication skills.
Excellent attention to detail.
Ability to manage change effectively.
Commitment to equality, diversity and inclusion.
Values that align with Prestige Nursing & Care.
Demonstrates the behaviours associated with Prestige Nursing & Care values.

What We Offer

Competitive salary.
28 days annual leave (including bank holidays), increasing annually to a maximum of 33 days after five years’ service.
An additional paid day off for your birthday.
Family-friendly policies providing greater flexibility and support.
Reward and recognition programmes.
Annual Leave Purchase (ALP) Scheme.
Cycle Benefit Scheme.
Blue Light Card and Health Service Discounts.
Employee Assistance Programme (EAP) with 24/7 confidential support.
Ongoing training and career development opportunities.

In line with CQC regulations, we will undertake enhanced DBS checks, right to work checks, references and employment history checks in accordance with Government guidance and safer recruitment best practice. You may also be asked to provide employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, the nature of these checks may result in extended recruitment timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated with the NHS. Therefore, we are unable to sponsor or take over sponsorship of employment visas for this role.

All clients are entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equality, diversity and inclusion and for challenging any behaviour or practice that discriminates against any client or colleague.

We reserve the right to close this vacancy early should sufficient applications be received.