Branch Administrator

Job Title – Branch Administrator

Location – Liverpool Branch

Hours – Mon- Fri 9-17 – needs of business

Salary – £22k per annum

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring every client receives a person centred, professional service through our local teams of professional carers and clinical team.

This role will:

• Lead and coordinate the recruitment, selection, and onboarding of care staff for the Liverpool branch.
• Ensure staffing levels support safe and effective care delivery, while maintaining compliance with all relevant regulatory and quality standards.
• Build relationships with the local community and ensuring timely and efficient recruitment and onboarding.

Be responsible for coordination of training delivery to ensure all new care staff are fully prepared to begin work safely and competently.

Key Relationships

Internal stakeholders:

• Registered Manager
• HR Business Partners
• Franchisee
• Franchise Development Partner

External stakeholders:

• Community groups
• Colleagues
• Professional bodies
• Prospective candidates

Main Responsibilities

• Answering calls, directing calls
• Booking training
• Supporting carer compliance
• Filing and office organisation
• Stationary ordering
• Archiving
• Maintain agreed schedules within agreed targets
• Maintain accurate records
• Maintaining great relationships with existing clients and carers
• Prepare ad hoc reports as and when required
• Recruitment processes are scheduled and managed
• Supporting with the onboarding and compliance of new carer colleagues

General Responsibilities

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Accountabilities

• Timely recruitment of quality care staff – ensure care roles are filled promptly with suitable, values-aligned candidates to maintain safe staffing levels and continuity of care.
• Full compliance with onboarding and regulatory requirements – deliver 100% compliance for all new starters through robust onboarding processes, including DBS checks, Right to Work documentation, and training, in line with CQC and ISO standards.
• Effective coordination of induction training.
• Positive candidate experience and retention support – maintain regular candidate communication throughout the recruitment and onboarding journey, ensuring a smooth supportive experience that encourages retention.
• Community engagement and brand visibility – proactively represent the branch at local job fairs and outreach events to build candidate pipelines and raise awareness of Prestige Nursing & Care as an employer of choice.

Person Specification

Essential

• Good level of general education (e.g. GCSEs or equivalent)
• Excellent customer service and communication skills, and friendly and professional manner
• Strong administrative and organisational skills
• Previous experience in recruitment, HR or administration
• Able to meet deadlines and sudden changes in an organised manner
• High levels of attention to detail, and the ability to handle sensitive and confidential information
• Competent in Microsoft Office (Word, Outlook, Excel)
• Adaptability
• Excellent communication, and interpersonal skills.
• Proven experience in taking initiative and acting independently without direction

Desirable

• Experience of or motivation to work in the health & social care sector
• Experience managing end-to-end recruitment and onboarding processes
• Experience delivering excellent customer service in a fast-paced environment
• Commitment to improve and identify areas of opportunity for self-development.
• Driver with access to own vehicle.
• Able to work unsocial hours when required
• Strong understanding of safe recruitment practices (e.g. DBS, Right to Work, GDPR)

Competencies & Behaviours

• Interest in promoting person-centred care and community engagement
• Communicating effectively
• Building successful relationships
• Driving for results
• Exhibiting an empathetic approach
• Proactive, organised, and able to manage time effectively
• Personable and confident in engaging with diverse audiences
• High attention to detail and commitment to compliance
• Ability to work independently and as part of a team

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDOPS26