Offering care services across England, we enable our clients to live safely and independently at home. We care for the elderly and support young adults and children. Our specialisation is in nursing and complex care services.
EXPERT CARE AT HOME IN NORWICH AND NORFOLK,
FOR ALL OF LIFE
Prestige Nursing & Care provides high-quality, personalised and expert home care services for every stage of life across Norwich and Norfolk, that evolve with the changing needs of those we care for.
Our comprehensive range of services provided by highly trained and compassionate carers, registered nurses and clinical experts in Norwich ensures our clients receive the right care at the right time, all delivered right at home. By combining the range of care services and skills of Prestige Nursing & Care and The Good Care Group, we can meet a client’s needs at every stage of their life.
Since 1945 we have been trusted by our clients and their families to provide competent and compassionate care that is focused on improving health and overall well-being – all in the safety and comfort of the place people love most, their own home.
From adults living with life-altering and complex conditions, through to older people, and couples who need home care and support with daily living, our established service means people can live more independently with an improved quality of life – for all of life.
Prestige in Norwich provides a fully managed and regulated care at home service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality. We are very proud that the Care Quality Commission (CQC) has rated our service as ‘Good’ reflecting our focus on high-quality service delivery.
YOUR HOME IS BEST FOR A FULFILLED LIFE
We know through our experience of supporting thousands of people and their families in Norwich and Norfolk, that faced with the prospect of needing long-term care and support that most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.
For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.
Staying at home with our high-quality care at home service ensures that you can continue to live life your way, whilst benefitting from one-to-one care provided by a competent and compassionate carer whose focus it is to improve the quality of your life and enhance well-being.
WHAT OUR CLIENTS SAY IN NORWICH –CLIENT SURVEY 2021
Prestige Nursing & Care regularly seek feedback from their clients on the service they receive in Norwich and Norfolk so we can further improve the care we provide.
95% agreed or strongly agreed that they are supported to live life their way and retain their independence as much as possible
95% agreed that there is a consistent and stable team of carers
COMPLEX NURSE-LED CARE AT HOME IN NORWICH
Our established adult complex care service for adults and older people living with neurological conditions or other physical disabilities is aimed to facilitate independence, social interaction and emotional well-being, whilst supporting people to fulfil their potential and live a purposeful and meaningful life.
Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams. Our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.
Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.
KIND WORDS FROM ONE OF OUR CLIENTS IN NORWICH
“I just want to say thank you to the carers who have come to our home. They are wonderful with my husband, kind and professional. I would recommend Prestige Nursing & Care to anyone who needs help at home. I look forward to seeing them both again and I enjoy the peace of mind that is now afforded to me, especially during the night.”
Jean – Client’s Wife
HOME CARE SERVICES IN NORWICH
Our trusted and established care at home service in Norwich and across Norfolk can be provided in the following ways:
As it is sometimes referred is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Care at home can be provided from a 30 minute visit, to as many hours/visits throughout the day you require, one day or several days of the week depending on your care and support needs. For those who have complex needs, hourly care can be provided over a 24-hour period.
For when a permanent care arrangement is needed with greater levels of support around the clock to ensure a person can live well at home. Through our family of leading home care brands in the UK, we are able to offer award-winning live-in care rated ‘Outstanding’ by The Care Quality Commission (CQC) from The Good Care Group.
For those needing a short-term arrangement after hospital discharge to rehabilitate or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.
COMPETENT AND COMPASSIONATE CARERS
When you choose Prestige Nursing & Care in Norwich you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect. All carers that join us complete our induction training programme, which goes above mandatory requirements.
We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients in Norwich and Norfolk. If a client is living with a specialist condition, we will ensure they have all the training and support they need to provide effective care.
We are very proud of our carers – each and every one of them is dedicated to providing compassionate, sensitive and dignified home care that means our clients live a fulfilled and meaningful life, with independence and choice, for all of life.
AREAS WE COVER IN NORWICH AND NORFOLK
Horsham St. Faiths
Stoke Holy Cross
Thorpe St Andrew
COLLABORATING WITH OUR HEALTH AND SOCIAL CARE PARTNERS IN NORWICH AND NORFOLK
We work collaboratively with our clients and their families to develop a thorough care and support plan that accurately reflects a person’s holistic needs. We also adopt a partnership approach to working with local authority partners, NHS services, multidisciplinary teams, therapists and other community bodies involved in a person’s care.
At Prestige Nursing & Care in Norwich we have formed a strong relationship with the teams at Norfolk Social Services and work closely with Norfolk and Waveney Clinical Commissioning Group’s (CCGs). These working partnerships mean we are well-informed so we can provide continuity of care, ensuring the right care plan is in place at the right time, whilst responding efficiently to changing needs and strengthening care provision when required.
We work closely with hospital discharge teams at Norfolk and Norwich University Hospital and Norwich Community Hospital enabling efficient and effective discharge for people with the right care in place.
WHAT IS INCLUDED IN OUR NORWICH HOMECARE SERVICE?
Expert-nurse led care
Sensitive personal care
Safe mobility at home
Efficient medication administration
Enabling effective and efficient discharge from hospital
Meal preparation and cooking
Household tasks in and out of the home
Enabling effective and efficient discharge from hospital
I started my career as Care Assistant working with Adults with Learning Disabilities. From a teenager, I always wanted to work with children so during my training I was drawn to support those who had additional needs and struggled socially in an educational environment.
The role of Care Assistant in a Local Government Day Service ignited my passion and desire to promote inclusion and independence for adults with profound and complex learning disabilities and Autism.
Having spent eight years in various roles within the day service environment, I decided to progress my career in Supported Living Services so I could further champion the right support being available to people with learning disabilities.
Between 2002 and 2018 I worked in the not-for-profit sector championing this passion and progressing my career to become the Managing Director of a learning disability support provider in the East of England. During this time, I completed an NVQ RMA Level 4, Person Centred Planning Facilitation and Positive Behavioural Support training. I am highly qualified by experience and I believe that knowing and understanding the role of a carer having been one myself, enables me to support and inspire others.
I joined Prestige Nursing & Care in 2019 as Branch Manager. Working for Prestige has expanded my skill base and knowledge of working in this incredibly rewarding sector. We have an exceptionally experienced local team who have worked for Prestige for many years and are all committed to delivering the high-quality standards that Prestige is renowned for in Norwich and Norfolk.
Sophie is a registered adult nurse with over 30 years’ experience working within hospitals and in the community. Since qualifying at Leeds general Infirmary Sophie spent many years working in intensive care, she has also been a Nurse case manager for clients receiving complex care at home, a registered manager for adults receiving homecare, and latterly back in the NHS as a Matron in a large acute hospital trust.
Sophie’s role at Prestige as part of the Clinical Team, means she is responsible for overseeing safe compassionate care for adult clients, including those with complex needs. She says ‘I have strong leadership and management experience of not only in homecare but also with those who have complex clinical needs’. Sophie’s role also includes a focus on safeguarding.
Sophie wanted to work with Prestige as this offered her the opportunity to work in an environment that puts the client at the heart of everything they do and live the values of client centred care.
She says ‘as a registered professional I believe that working with Prestige Nursing and care offers the highest level of role satisfaction knowing that the client is front and centre of our services’.
I qualified as an adult nurse at Brighton University Hospital 20 years ago. Before becoming qualified I worked as a nursing auxiliary at St Michael’s Hospital, the Norfolk and Norwich on general medical wards and during this time I completed my National Vocational Qualification level 3 in Promoting Independence.
Throughout the years of being qualified I have worked in both in secondary and primary care settings during which time I have obtained qualifications specialising in Infection Prevention and Emergency care. Predominantly my role has been as a Practice Nurse, not only in a GP practice but also in Mental Health/Learning Disability hospitals. The later has provided me experience in dual diagnosis and developing management styles in writing of care plans, training and implementation of care strategies in a challenging environment with complex patients, my roles have been as an autonomous practitioner arranging and running clinics amalgamating primary care needs with the complex care needs of patients with challenging behaviours.
Alongside these roles I worked adhoc as a nurse specialist with the ambulance service, this provided transferable skills in emergency medicine and emergency care including proficient self-harm, recreational drug use, extreme sport injuries requiring basic and full intervention of life saving techniques.
Then I moved to custodial settings with the police and then a further 2 ½ years in the prison sector, I completed my RCGP course which allowed me to run a wing with 200 prisoners in a Cat B prison before moving to Prestige Nursing & Care.
Sue has worked at Prestige Nursing & Care since 2018. She is a registered mental health nurse and has over 20 years’ experience supporting individuals and families affected by dementia.
During this time, Sue has held positions in community mental health services, healthcare research and higher education. Her doctorate focused on resilience and well-being in friends and family members who provide care and support to a person living with dementia.
Sue’s role at Prestige focuses on ensuring our services enable people with dementia to remain in their own homes, receiving person-centred care that builds their confidence, skills and promotes well-being. Sue set up a carers support group for families living with a rare dementia in 2017. This regional group is affiliated to Rare Dementia Support (RDS), a world-leading UK-based service provided by the UCL Dementia Research Centre (DRC) funded by The National Brain Appeal.
She was a committee member on the recently published NICE Guideline for Supporting adult carers [NG150] and is currently working with the NICE Quality Standards Advisory Committee for this guideline. Sue has worked as a Specialist Advisor to the Care Quality Commission since 2013, supporting the Commission’s regulatory activity in adult social care services for people with living dementia.
I graduated from Birmingham City University in 2015 with a first-class honours’ degree as a RNLD Registered Nurse Learning Disabilities.
My passion for working within the learning disability field came from growing up in a family environment where my mother provided respite care to children with learning disabilities.
Upon graduating from university, I began working as a Registered Nurse at a residential school and children’s home caring for children with complex health needs who were unable to be cared for at home and otherwise would be cared for in hospital. Children’s healthcare needs I have supported include tracheostomy care, epilepsy management, postural care management, gastrostomy and gastro-jejunostomy care, peg feeding, regular suction (oral/nasal/tracheal/deep suction), physiotherapy routines and nasopharyngeal airway care. I also have experience delivering adult care to clients with mental health and challenging behaviour, acquired brain injury, chest physiotherapy and cough assist. My previous experience has given me the ability to work with a wide age range from children to elderly, with a broad range of clinical needs.
I joined Prestige in January 2020 as Regional Nurse for the East Region, where I have clinical responsibility for adult and paediatric complex healthcare needs. I also deliver team training and clinical competency assessments, completions of clinical care plans, risk assessments, auditing and liaising with professionals and families. I am also completing a BTECH certificate in Positive Behaviour Support with British Institute of Learning Difficulties (BILD) and my area of specialist interest is respiratory conditions.
I qualified as a Registered Nurse in 1994 at East Surrey Hospital and as a Paediatric Nurse in 2000 at Kingston and St George’s University Hospitals. I have gained a wealth of experience in a variety of settings firstly in adult surgical nursing, then working in the outback of Australia providing paediatric nursing in the community, paediatric care in a hospice and on general paediatric wards. My areas of interest include oncology and high dependency. I have always enjoyed teaching and have been a mentor to many colleagues.
I joined Prestige in April 2018 where I have been given the opportunity to develop in my role. As the Paediatric Clinical Lead and Paediatric Safeguarding Lead for the company, I am particularly proud of the work we have done to further develop our paediatric training.
I have over 40 years nursing experience having qualified at the Westminster Hospital London.
I specialise in all aspects of nursing care and have experience in both hospital and home care environments, as well as in the community. I was rapidly promoted from Staff Nurse to Senior Sister and have been practicing as a Clinical Lead for the past 10 years.
I have strong leadership and management experience of complex clinical needs with a passion for personal-centred care. My motivation is always to promote and develop the highest quality care standards for those that I care for. During my time in nursing I have worked with many various health conditions and have a passion for dementia care. I am a qualified dementia trainer and have worked with clients with many complex health needs and pride myself on excellent communications skills with the families of those I care for.
Whilst working in London I have worked at various teaching hospitals including Guy’s, St Thomas’, and King’s College London. I have undergone extensive additional training that covers a myriad of adult nursing care including end-of-life care.
KIND WORDS FROM ONE OF OUR CLIENTS IN NORWICH
“I just wanted to write and say thank you to the Prestige Nursing & Care team and carers who looked after our Dad during his last months. They were kind, cheerful and patient – please pass on our gratitude and thanks to them all.”
Cheryl – Client’s Daughter
CARE MANAGEMENT IN NORWICH AND NORFOLK
Our responsive and reliable care at home service in Norfolk means we can put care and support in place quickly and in many cases within 24-hours. Depending on your needs a comprehensive assessment will be conducted by either a registered nurse or our local care expert. We can conduct the assessment at your home, in hospital or in any specialist care setting if you are awaiting discharge back to your own home, enabling a plan of care and support to be developed that meets all your needs.
Our approach to care planning, whether it is for an hourly home care service, respite care or a permanent live-in care arrangement ensures we capture all your preferences and wishes so you can live a contented life in the comfort of your own home. We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. Once care is in place, our team in Norfolk made up of care and clinical experts provide you, your family and our carer with an abundance of on-going support, giving you peace of mind that you or your loved one is receiving the very best home care.
COST OF OUR CARE IN NORWICH
The cost of our care is dependent on the level of care and support you require. If you are receiving our hourly care service, the overall cost will be determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in Norwich and Norfolk University Hospital if you are awaiting discharge to truly understand what you need and therefore how much care at home will cost.
We know that the cost of our care in Norwich is very competitive when compared with other home care providers in the area. It is worth noting that when comparing the cost of home care with a care package in a care home, that the fee you pay for home care is actually for the care and support you receive. In a care home your weekly fee mainly covers your accommodation, food and social activities with the care package being only a small part of what you pay.
You may be entitled to either social care funding, healthcare funding or Government funding that could contribute to the cost of care at home. If you are faced with having to finance your own home care (known as self-funding care), there are initiatives available to you, including care fees annuities or equity release schemes that could provide the funds you need for your care and support.
JOIN OUR COMPETENT AND COMPASSIONATE TEAMIN NORWICH
Would you like to join a dedicated team committed to making a difference to the lives we care for by ensuring they can live well, for all of life. Search for care assistant jobs and nursing jobs in Norwich – start to make that difference today.