EXPERT CARE AT HOME IN NORWICH AND NORFOLK,
FOR ALL OF LIFE

Prestige Nursing & Care provides high-quality, personalised and expert home care services in Norwich and Norfolk for every stage of life, which evolve with the changing needs of those we care for.

Our comprehensive range of services provided by highly trained and compassionate carers, registered nurses and clinical experts in Norwich ensures our clients receive the right care at the right time, all delivered right at home.

Since 1945 we have been trusted by our clients and their families to provide competent and compassionate care that is focused on improving health and overall well-being – all in the safety and comfort of the place people love most, their own home.

From adults living with life-altering and complex conditions, through to older people, and couples who need home care and support with daily living, our established service means people can live more independently with an improved quality of life – for all of life.

Prestige in Norwich provides a fully managed and regulated care at home service, which means our clients, their families and our professional partners can be reassured that the care and support we provide is of the very highest quality.  We are very proud that the Care Quality Commission (CQC) has rated our service as ‘Good’ reflecting our focus on high-quality service delivery.

YOUR HOME IS BEST FOR A FULFILLED LIFE

We know through our experience of supporting thousands of people and their families in Norwich and Norfolk, that faced with the prospect of needing long-term care and support that most people would prefer to stay in the safety, comfort and familiarity of their treasured home and not endure the disruption caused from a move away.

For many a move from home can cause much upset, worry and for some confusion. Having routines imposed on how you live, leaving your loved one, feeling isolated from family and friends or your local community are all common concerns experienced by those facing a move into a care home, specialist care setting, a hospice or facing a prolonged stay in hospital.

Staying at home in Norwich with our high-quality care at home service ensures that you can continue to live life your way, whilst benefiting from one-to-one care provided by a competent and compassionate carer, whose focus is to improve the quality of your life and enhance well-being.

Whether you want to visit Norwich’s iconic Broads and beaches, or stroll its lively streets and award-winning shopping areas, our carers will provide you with the levels of care you need to maintain a presence in the community you love.

WHAT OUR CLIENTS SAY IN NORWICH – CLIENT SURVEY 2022

Prestige Nursing & Care regularly seek feedback from their clients on the service they receive in Norwich and Norfolk so we can further improve the care we provide.

  • 100% agreed or strongly agreed that they are supported to live life their way and retain their independence as much as possible.
Spinal Injury Care Banner_2

COMPLEX NURSE-LED CARE AT HOME IN NORWICH

Our adult complex care service for people living with neurological conditions or other physical disabilities is designed to facilitate positive health outcomes, greater independence and emotional well-being. The aim of our complex care in Norwich is to enrich the lives of the people we support whilst enabling them to live purposeful and meaningful lives.

We are experts in the specialist care of conditions that impact a person’s ability to live well, including, but not limited to:

  • Arthritis Care
  • Bariatric Care
  • Brain Injury Care
  • Cancer Care
  • Diabetes Care
  • Dementia Care
  • Multiple Sclerosis  Care
  • Learning Disability Care
  • Mobility/Frailty Care
  • Parkinson’s Care
  • End-of-life/Palliative care

We can provide nurse-led clinical interventions including respiratory and airway support, like tracheostomy management, feeding support including PEG feeding and stoma and catheter care.

CLINICAL EXCELLENCE AT PRESTIGE NURSING & CARE

Clinical excellence is at the heart of our culture and approach to service delivery at Prestige Nursing & Care. Our nurse-led home care service is monitored and supported by our experienced regional nursing teams.  Our team of qualified regional nurses are registered with the Nursing and Midwifery Council (NMC). Each holds a registered nursing qualification in at least one nursing specialism, including general adult nursing, learning and disability nursing, mental health nursing and children’s nursing. They enable the planning and delivery of safe and effective complex care to our clients, that is focused on ensuring the best possible care experience for our clients and their families.

Our nurses work in partnership with our care co-ordinators, carers, clients and families to identify specific care needs and plan the most appropriate care provision, whilst ensuring all our carers have the skills they need to deliver high standards of nurse-led care. They also provide families with on-going advice and continual support to ensure they feel reassured about the service we provide.

KIND WORDS FROM ONE OF OUR CLIENTS IN NORWICH

“I just want to say thank you to the carers who have come to our home. They are wonderful with my husband, kind and professional. I would recommend Prestige Nursing & Care to anyone who needs help at home. I look forward to seeing them both again and I enjoy the peace of mind that is now afforded to me, especially during the night.”

Jean – Client’s Wife

HOME CARE SERVICES IN NORWICH

As a trusted and established care provider in Norwich we provide care in the following ways:

HOURLY CARE
Hourly care / visiting care

Hourly or visiting care is for those who need care and support with tasks of daily living or clinical care at certain times during the day. Care at home can be provided from a 60-minute visit to as many hours/visits throughout the day as you require, one day or several days of the week depending on your care and support needs. For those who have complex needs, hourly care can be provided over 24 hours.

Respite Care Image
Respite care

Respite care in Norwich is for those needing a short-term arrangement after hospital discharge to rehabilitate, or when a family carer needs a break from their caring role. It is also an ideal service for families who wish to assess whether care at home is the right care choice for them.

Cerebral Palsy Care_1

WHY CHOOSE PRESTIGE NURSING & CARE?

There are many compelling reasons why our clients trust us to deliver exceptional home care in Norwich:

  • Flexible and highly-personalised care delivered in the comfort of your own home
  • Unrivalled expertise in the care of complex conditions delivered by experienced and highly trained carers
  • A fully-regulated service where we vet, hire, train and manage your carers
  • Consistent monitoring of your care plan to ensure it is always meeting outcomes and expectations
  • A perfectly matched care team tailored to your needs, wishes and preferences
  • Responsive local teams with nationwide coverage
  • Care that is regularly reviewed and inspected by the Care Quality Commission (CQC)
  • 24/7 access to expert support and advice

COMPETENT AND COMPASSIONATE CARERS

When you choose Prestige Nursing & Care in Norwich you can be reassured that the carer who cares for you or your loved one is expertly trained to provide the support you need, to the high standards you should expect.  All carers that join us complete our induction training programme, which goes above mandatory requirements.

We adopt a bespoke approach to training that ensures our carers have the knowledge, skills and aptitude to deliver high-quality home care that meets the needs of our clients in Norwich and Norfolk.  If a client is living with a specialist condition, we will ensure they have all the training and support they need to provide effective care.

We are very proud of our carers – each and every one of them is dedicated to providing compassionate, sensitive and dignified home care that means our clients live a fulfilled and meaningful life, with independence and choice, for all of life.

AREAS WE COVER IN NORWICH AND NORFOLK

Alymerton

Alysham

Banningham

Beccles

Bowthorpe

Cantley

Clippesby

Cley

Coltishall

Costessey

Cringleford

Dereham

Diss

East Carlton

Felthorpe

Great Yarmouth

Hainford

Hevingham

Hickling

Hingham

Horsford

Horsham St. Faiths

Horstead

Lingwood

Ludham

Mulbarton

New Buckenham

North Walsham

Salhouse

Scarning

Sheringham

Shipdham

Sloley

Sprowston

Stoke Holy Cross

Strumpshaw

Taverham

Thorpe St Andrew

Winterton

COLLABORATING WITH OUR HEALTH AND SOCIAL CARE PARTNERS IN NORWICH AND NORFOLK

We work collaboratively with our clients and their families to develop a thorough care and support plan that accurately reflects a person’s holistic needs.  We also adopt a partnership approach to working with local authority partners, NHS services, multidisciplinary teams, therapists and other community bodies involved in a person’s care.

As a trusted and established care provider in Norwich and Norfolk, we have formed a strong relationship with the teams at Norfolk Social Services and work closely with the Norfolk and Waveney Integrated Care Board ICB (formerly known as Clinical Commissioning Groups). These working partnerships mean we are well-informed, so we can provide continuity of care, ensuring the right care plan is in place at the right time, whilst responding efficiently to changing needs and strengthening care provision when required.

We work closely with hospital discharge teams at Norfolk and Norwich University Hospital and Norwich Community Hospital enabling efficient and effective discharge for people with the right care in place.

Carers Image_2

WHAT IS INCLUDED IN OUR NORWICH HOME CARE SERVICE?

  • Condition-led care

  • Expert-nurse led care

  • Considerate companionship

  • Sensitive personal care

  • Safe mobility at home

  • Efficient medication administration

  • Enabling effective and efficient discharge from hospital

  • Meal preparation and cooking

  • Household tasks in and out of the home

  • Enabling effective and efficient discharge from hospital

  • Reablement care

  • Enablement care

  • Rehabilitation

  • Palliative/end-of-life care

MEET YOUR TEAM IN NORWICH AND NORFOLK

KERRY FABER

BRANCH MANAGER, NORWICH

Read More

I started my career as Care Assistant working with Adults with Learning Disabilities. From a teenager, I always wanted to work with children so during my training I was drawn to support those who had additional needs and struggled socially in an educational environment.

The role of Care Assistant in a Local Government Day Service ignited my passion and desire to promote inclusion and independence for adults with profound and complex learning disabilities and Autism.

Having spent eight years in various roles within the day service environment, I decided to progress my career in Supported Living Services so I could further champion the right support being available to people with learning disabilities.

Between 2002 and 2018 I worked in the not-for-profit sector championing this passion and progressing my career to become the Managing Director of a learning disability support provider in the East of England. During this time, I completed an NVQ RMA Level 4, Person Centred Planning Facilitation and Positive Behavioural Support training. I am highly qualified by experience and I believe that knowing and understanding the role of a carer having been one myself, enables me to support and inspire others.

I joined Prestige Nursing & Care in 2019 as Branch Manager. Working for Prestige has expanded my skill base and knowledge of working in this incredibly rewarding sector.  We have an exceptionally experienced local team who have worked for Prestige for many years and are all committed to delivering the high-quality standards that Prestige is renowned for in Norwich and Norfolk.

Roselyn Lawler

Regional Adult Nurse - East

Read more

In 2018 I joined Prestige as a Regional trainer, and in 2023 I became a Regional Nurse for the East Region.

Within the Regional Nurse role, I support our complex clients ensuring their needs are met in a person-centered, holistic, safe and effective way. I work closely with the Branch Manager, Field care team, Branch office staff, the wider community and members of the multidisciplinary teams to ensure all clients are fulfilled and remain as independent as possible.

In 1983, I qualified as an SRN, and worked within the local hospital on the burn unit, followed by 18 months in maternity services. I spent most of my career within care and Nursing homes looking after people with dementia and neurology disorders and was a Registered Manager of a dementia care home for 9 years.

Alongside my RGN qualification I also have teaching, mentoring and assessing qualifications allowing me to support student Nurses and care staff with training. I also have the Registered Managers award NVQ at Level 4.

SUE HOLLIDAY

NATIONAL PAEDIATRIC CLINICAL & SAFEGUARDING LEAD

Read more

I qualified as a Registered Nurse in 1994 at East Surrey Hospital and as a Paediatric Nurse in 2000 at Kingston and St George’s University Hospitals. I have gained a wealth of experience in a variety of settings firstly in adult surgical nursing, then working in the outback of Australia providing paediatric nursing in the community, paediatric care in a hospice and on general paediatric wards. My areas of interest include oncology and high dependency. I have always enjoyed teaching and have been a mentor to many colleagues.

I joined Prestige in April 2018 where I have been given the opportunity to develop in my role. As the Paediatric Clinical Lead and Paediatric Safeguarding Lead for the company, I am particularly proud of the work we have done to further develop our paediatric training.

MANDY AIKMAN

MOBILISATION COMPLEX NURSE SPECIALIST

Read more

 

I qualified as a Registered Adult Nurse in 2011 at Royal Preston Hospital through the University of Central Lancashire. I have gained a wealth of experience in a variety of different settings, firstly in Intensive Care at Preston then through multiple different hospitals across the North West. I then moved into Renal care before training as a Disability Analyst assessing for Personal Independence Payments. Following this was the start of my community based nursing journey. I worked in a complex care nursing unit for 12 months then moved into Complex home care.

I began working for Prestige Nursing & Care in January 2022 and love what I do. I provided clinical expertise, training and professional leadership to the Blackpool team, to ensure the safe planning and delivery of high quality care to adults with complex needs within their homes and community settings. I take great pride in my work and my aim is to always ensure person centred, holistic care is delivered to our clients and families.

As of February 2023 I am now the Mobilisation Complex Nurse Specialist covering England and Scotland.

My areas of interest include Complex Care, in particular Tracheostomy management and care. I have always enjoyed teaching and mentoring new staff and students within my career. My aim at prestige is to ensure support and training is always available to our carers and team members.

KIND WORDS FROM ONE OF OUR CLIENTS IN NORWICH

“I just wanted to write and say thank you to the Prestige Nursing & Care team and carers who looked after our Dad during his last months. They were kind, cheerful and patient – please pass on our gratitude and thanks to them all.”

Cheryl – Client’s Daughter

FLEXIBLE AND HIGHLY-PERSONALISED CARE

The provision of our responsive and reliable home care in Norwich and Norfolk is a flexible arrangement that can be completely tailored to your own needs and routines. We can put care and support in place quickly and, in many cases, within 24 hours. Whether you need assistance daily or just a few hours a week, we can create a care plan that is designed to provide you with the care you need, whilst encouraging an independent lifestyle. If at any time your care needs change, your care plan will be adjusted to meet your changing needs.

Our approach to care planning, whether it is for an hourly home care service, respite care or a permanent live-in care arrangement, ensure we capture all your preferences and wishes so you can live a contented life in the comfort of your own home.  We take time to find the carer that would best meet your care and support needs, making sure they are closely aligned with how you wish to live your life. 

Once care is in place, our team in Norfolk made up of care and clinical experts will provide you, your family and our carer with an abundance of ongoing support, giving you peace of mind that you or your loved one is receiving the very best home care.

COST OF OUR CARE IN NORWICH

The cost of our care services is dependent on the level of care and support you require. If you are receiving our hourly care service, the overall cost will be determined by the number of visits and frequency of visits to you at home. Our experts will conduct a comprehensive assessment of your needs at your home, or in Norwich and Norfolk University Hospital if you are awaiting discharge, to truly understand what you need and therefore how much care at home will cost.

We know that the cost of our care in Norwich is very competitive when compared with other home care providers in the area.  It is worth noting that when comparing the cost of home care with a care package in a care home, that the fee you pay for home care is actually for the care and support you receive.  In a care home your weekly fee mainly covers your accommodation, food and social activities with the care package being only a small part of what you pay.

You may be entitled to either social care funding, healthcare funding or Government funding that could contribute to the cost of care at home.  If you are faced with having to finance your own home care (known as self-funding care), there are initiatives available to you, including care fees annuities or equity release schemes that could provide the funds you need for your care and support.

Read More

JOIN OUR COMPETENT AND COMPASSIONATE TEAM IN NORWICH

Would you like to join a dedicated team committed to making a difference to the lives we care for by ensuring they can live well, for all of life. Search for care assistant jobs and nursing jobs in Norwich – start to make that difference today.

Search Jobs

“I so enjoy working for Prestige Nursing & Care in Norwich”

“Prestige is a great company to work for and I enjoy the flexibility offered. The team in Norwich are always very helpful, supportive and are always there to answer any questions.”

Geraldine – Carer in Norwich

ARRANGE HOME CARE IN NORWICH

At Prestige Nursing & Care, we have been helping families up and down the country to make informed choices about home care options for over 75 years. We recognise that choosing a care provider for yourself or a loved one can be a daunting task – we are here to help you every step of the way.

Contact our local care expert in Norwich to discuss your care requirements. We are here to take your call and provide impartial support and guidance


01603 954 296